call center supervisor in tallahassee

posted
job type
temp to perm
salary
US$ 17 per hour
apply now

job details

posted
location
tallahassee, florida
job category
Administrative & Support Services
job type
temp to perm
salary
US$ 17 per hour
reference number
S_662701
phone
850-671-2345
apply now

job description

The Call Center Supervisor will manage the call center staff and assist with our daily operations, as well as, meeting SLA's on a daily basis.

This position is to supervise up to current 20+ call center agents.

POSITION CURRENTLY SCHEDULED TO RUN THROUGH 2018.

Responsibilities:
Responsible for EDI management, WebPortal management and client support management along with maintaining our service levels within the FECA, BL and call center.

Working hours: 8:00 AM - 8:00 PM

Skills:
Previous Inbound/ Outbound Call Center experience - minimum of 5 years
Previous tenure in a supervisory / leadership role/position in an Inbound/Outbound Call Center Supervisor - minimum of 3 years

Special Requirements
--------- Must be able to handle a fast paced, high stress environment using effective coping methods.
--------- Must have the ability to analyze data, determine needs, implement solutions and track results.
--------- Must be prompt and dependable.
--------- Must be an effective communicator (written and verbal).
--------- Must be well organized and display effective time management techniques and have the ability to handle multiple competing deadlines.
--------- Must be a self-starter and have initiative and be able to complete tasks and assignments with minimal management supervision.
--------- Knowledge of medical claims processing.
--------- Must be able to work the hours of 8:00 a.m. to 8:00 p.m. M-F and have open availability and flexibility for overtime during the work week and on weekends.
--------- Must have Pharmacy Knowledge, medical terminology and keying skills
--------- ICD-10 knowledge a plus

Qualifications:
IF YOU MEET THE MINIMUM AND PREFERRED REQUIREMENTS, YOU ARE ENCOURAGED TO CALL OUR OFFICE TO FURTHER DISCUSS THE OPENING.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

skills

Previous Inbound/ Outbound Call Center experience - minimum of 5 years Previous tenure in a supervisory / leadership role/position in an Inbound/Outbound Call Center Supervisor - minimum of 3 years Special Requirements --------- Must be able to handle a fast paced, high stress environment using effective coping methods. --------- Must have the ability to analyze data, determine needs, implement solutions and track results. --------- Must be prompt and dependable. --------- Must be an effective communicator (written and verbal). --------- Must be well organized and display effective time management techniques and have the ability to handle multiple competing deadlines. --------- Must be a self-starter and have initiative and be able to complete tasks and assignments with minimal management supervision. --------- Knowledge of medical claims processing. --------- Must be able to work the hours of 8:00 a.m. to 8:00 p.m. M-F and have open availability and flexibility for overtime during the work week and on weekends. --------- Must have Pharmacy Knowledge, medical terminology and keying skills --------- ICD-10 knowledge a plus

qualification

IF YOU MEET THE MINIMUM AND PREFERRED REQUIREMENTS, YOU ARE ENCOURAGED TO CALL OUR OFFICE TO FURTHER DISCUSS THE OPENING.

responsibilities

Responsible for EDI management, WebPortal management and client support management along with maintaining our service levels within the FECA, BL and call center.

educational requirements

High School