collections - spanish bilingual in san ramon

posted
job type
temp to perm
salary
US$ 16 per hour
apply now

job details

posted
location
san ramon, california
job category
Administrative & Support Services
job type
temp to perm
salary
US$ 16 per hour
reference number
S_662608
phone
925-866-6103
apply now

job description

A San Ramon company is looking for a Spanish/English Collections representative who is a self starter and motivated by numbers and self-driven success. Temp-to-Perm, $16 to start, plus commission when you go Perm.

Responsibilities:
RESPONSIBILITIES
?? Respond to inquiries via phone or correspondence from customers or dealers in a call
center environment
?? Provides quality service, prompt response and follow up to each customer inquiry or dispute
?? Make outbound collection calls on customers 61-90 days, 91-120 days and 121+days in assigned Collection Queues
?? Work assigned Exception Reports
?? Arrange for customers to pay by phone with credit card or check; initiate set up of account on
Electronic Funds Transfer
?? accurately document all interactions with customers in customer databases
?? Work within a team environment to provide continuous follow up with customers and dealers
?? Utilize good time management skills to balance call volume and related follow ups
?? Meet or exceed monthly collection goals and department expectations
?? Maintain a regular and punctual attendance

Working hours: 8:00 AM - 5:00 PM

Skills:
- Organizational skills
- Motivated by goals
- Career oriented

Qualifications:
?? 1+ years of CONSUMER Collections experience
- Seasoned high-performance Bank End Collector
?? Goal Oriented ??? (Familiar with meeting collection goals for collection queues)
?? Working knowledge of the Fair Debt Collection Practices Act including state and federal laws concerning collection activities
?? Call Center experience
?? Decision making and problem solving ability
?? Excellent verbal and written communication skills
?? Ability to Multi task
?? Experience in working in a fast paced environment
?? Excellent time management skills
?? Knowledge of working personal collection queues
?? Computer skills (Microsoft Word, Excel and Outlook)
?? Typing skills (40wpm)
?? Professionalism
?? Ability to work in a team environment

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

skills

- Organizational skills - Motivated by goals - Career oriented

qualification

?? 1+ years of CONSUMER Collections experience - Seasoned high-performance Bank End Collector ?? Goal Oriented ??? (Familiar with meeting collection goals for collection queues) ?? Working knowledge of the Fair Debt Collection Practices Act including state and federal laws concerning collection activities ?? Call Center experience ?? Decision making and problem solving ability ?? Excellent verbal and written communication skills ?? Ability to Multi task ?? Experience in working in a fast paced environment ?? Excellent time management skills ?? Knowledge of working personal collection queues ?? Computer skills (Microsoft Word, Excel and Outlook) ?? Typing skills (40wpm) ?? Professionalism ?? Ability to work in a team environment

responsibilities

RESPONSIBILITIES ?? Respond to inquiries via phone or correspondence from customers or dealers in a call center environment ?? Provides quality service, prompt response and follow up to each customer inquiry or dispute ?? Make outbound collection calls on customers 61-90 days, 91-120 days and 121+days in assigned Collection Queues ?? Work assigned Exception Reports ?? Arrange for customers to pay by phone with credit card or check; initiate set up of account on Electronic Funds Transfer ?? accurately document all interactions with customers in customer databases ?? Work within a team environment to provide continuous follow up with customers and dealers ?? Utilize good time management skills to balance call volume and related follow ups ?? Meet or exceed monthly collection goals and department expectations ?? Maintain a regular and punctual attendance

educational requirements

High School