collections in newark

posted
job type
temp to perm
salary
US$ 18.36 per hour
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job details

posted
location
newark, delaware
job category
Accounting & Auditing
job type
temp to perm
working hours
8:00 AM - 8:00 PM
salary
US$ 18.36 per hour
experience
Entry Level
reference number
S_822386
phone
678/589-8450

job description

One of our vendors is seeking 20 Bilingual Collections Reps to start 01/06/2020.

Responsibilities:
Handles Bilingual customer service calls in order to resolve in the most satisfactory manner for all parties concerned. Bilingual Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Must have the ability to communication effectively with Bilingual customers. Will be referencing account information to assist with questions and determine repayment options. Requires knowledge of the organization, products and/or services. May require advanced problem solving skills and involve cross selling or up selling other financial products to Bilingual customers.

Working hours: 8:00 AM - 8:00 PM

Skills:
Requires basic knowledge of the organization, products and/or services
Excellent communication and problem-solving skills
One year of customer service experience
Some understanding of the Inbound Call Center

Education:
High School

Experience:
Entry Level

Qualifications:
1+ years of telephone sales experience
1+ years of financial industry or mortgage servicing experience
Collections experience


Only submit contractor flexible for ALL of these shifts: 8am - 5pm, 10am - 7pm & 11am - 8pm M - F

The manager will communicate the shift hours once they start the assignment and an 8% shift differential will be added for 2nd shift 11am - 8pm

Training Hours are 8am - 5pm M - F first 4 weeks

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

skills

Requires basic knowledge of the organization, products and/or services Excellent communication and problem-solving skills One year of customer service experience Some understanding of the Inbound Call Center

qualification

1+ years of telephone sales experience 1+ years of financial industry or mortgage servicing experience Collections experience

responsibilities

Handles Bilingual customer service calls in order to resolve in the most satisfactory manner for all parties concerned. Bilingual Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Must have the ability to communication effectively with Bilingual customers. Will be referencing account information to assist with questions and determine repayment options. Requires knowledge of the organization, products and/or services. May require advanced problem solving skills and involve cross selling or up selling other financial products to Bilingual customers.

educational requirements

High School