customer care associate (9am-730pm) sun.-wed. in suwanee

posted
job type
temp to perm
salary
US$ 12 per hour
apply now

job details

posted
location
suwanee, georgia
job category
Administrative & Support Services
job type
temp to perm
salary
US$ 12 per hour
reference number
S_662381
phone
678-417-8818
apply now

job description

Are you looking for a temporary to hire opportunity in customer service? Our client is a leading national wholesale distributor of workplace essentials, with consolidated net sales of $5.3 billion. They stock a broad assortment of over 160,000 products, including technology products, traditional office products, office furniture, janitorial and breakroom supplies, industrial supplies, and automotive aftermarket tools and equipment.

Responsibilities:
- Supports small and medium sized customer inquiries received by phone, email or fax that include answering questions about product information/pricing, order status, and price/quantity deviations

- Expedites customer requests.

- Serves as liaison to internal and external service providers to facilitate resolutions on behalf of the customer.

- Offers suggestions for replacement items when an item is out of stock in the warehouse.

- Upsells products to compliment items ordered by customer.

- Seeks ways to contribute to the company's overall success.

- Processes credit card charges, credits & debits within 48 hours.

- Manages and maintains customer credit card account detail in CyberSource as well as updating notes in required CS tools.

- Maintains current and accurate knowledge of system, product, vendor, and company procedures, policies and to support professional growth.

- Understands and demonstrates Company Core Values.

- Seeks ways to contribute to the company's overall success.

- Performs other duties as assigned.

Working hours: 9:00 AM - 7:30 PM

Skills:
- Oral and written communication skills.

- Professionalism with the ability to balance urgency and decisiveness with customer service relationship skills and attention to detail.

- Time management and organizational skills, including ability to manage and prioritize multiple tasks.

- Ability to acquire information from customers to drive solutions and meet customer needs.

- Follow up skills to ensure timely resolution in meeting customer needs.

- Ability to learn and navigate Company tools and resources as required by role.

Qualifications:
- 2 years' of experience in customer service

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

skills

- Oral and written communication skills. - Professionalism with the ability to balance urgency and decisiveness with customer service relationship skills and attention to detail. - Time management and organizational skills, including ability to manage and prioritize multiple tasks. - Ability to acquire information from customers to drive solutions and meet customer needs. - Follow up skills to ensure timely resolution in meeting customer needs. - Ability to learn and navigate Company tools and resources as required by role.

qualification

- 2 years' of experience in customer service

responsibilities

- Supports small and medium sized customer inquiries received by phone, email or fax that include answering questions about product information/pricing, order status, and price/quantity deviations - Expedites customer requests. - Serves as liaison to internal and external service providers to facilitate resolutions on behalf of the customer. - Offers suggestions for replacement items when an item is out of stock in the warehouse. - Upsells products to compliment items ordered by customer. - Seeks ways to contribute to the company's overall success. - Processes credit card charges, credits & debits within 48 hours. - Manages and maintains customer credit card account detail in CyberSource as well as updating notes in required CS tools. - Maintains current and accurate knowledge of system, product, vendor, and company procedures, policies and to support professional growth. - Understands and demonstrates Company Core Values. - Seeks ways to contribute to the company's overall success. - Performs other duties as assigned.

educational requirements

Associate