customer service entrylevel in somerville

posted
job type
temp to perm
salary
US$ 15 per hour
apply now

job details

posted
location
somerville, massachusetts
job category
Administrative & Support Services
job type
temp to perm
salary
US$ 15 per hour
reference number
S_662819
phone
954.308.6735
apply now

job description

Randstad is hiring 3 Help Desk Representatives to work with our client, a major Healthcare Network in Somerville, MA
These positions can lead to long term employment with this company. These are great entry-level opportunities!

DURATION: 07/23/18- 7/23/19 good chance to go perm
LOCATION: ASSEMBLY ROW, SOMERVILLE, MA - $8 for parking daily or take the Orange Line to Assembly Row stops - Somerville, MA 02145
Shifts: Sunday - Thursday 730a-4 (Fri and Sat off) Monday - Friday 10am-6:30pm -- Candidates can choose shift

Responsibilities:
As a Help Desk Rep, you will report to the Service Desk Team Lead. You will provide routine technical support to end-users through the department's telephone support line, including software setup, configuration and troubleshooting.

Principal Duties and Responsibilities
?? Provide professional, efficient and effective customer service to our end user community
?? Answer and record calls coming into the 24/7 Service Desk using ITIL best practices.
?? Provide reference number to all callers
?? Process tickets submitted through self service using ITIL best practices.
?? Perform troubleshooting to end users for PHS and all its entities
?? Utilize stored information and documentation to help resolve issues
?? Utilize various communication methods including email and instant messaging applications
?? Prioritize and triage calls to appropriate groups if call cannot be resolved using ITIL best practices.
?? Provide daily turnover reports
?? Maintain proper shift coverage for answering calls
?? Participate on projects including but not limited to Service Desk improvements, customer communication, peer-to-peer communication, and deployment of new technology
?? Work with groups external to the Service Desk to ensure a timely and effective hand-off of triaged calls
?? Relocate to an emergency location if needed
?? Perform other duties as assigned by Service Desk Lead

Working hours: 7:30 AM - 4:00 PM

Skills:
Skills, Abilities, Competencies
- Strong analytical and problem solving skills
- Strong interpersonal skills, communication skills, listening skills and patience
- Ability to work in a team environment
- Self sufficient
- Ability to multitask and prioritize work requirements
- Ability to be flexible, versatile, and adaptable in day to day activities conducted in a multi-site environment
- General knowledge of supported software packages: MS Office, Exchange, Internet Explorer, and SharePoint
- Knowledge of desktop operating systems: Windows and Mac OS
- Knowledge of mobile devices including but not limited to smartphones & tablets
- Knowledge of HP printers
- Knowledge of repair of Intel based PC hardware
- Familiar with computer hardware including basic data communications networking equipment, hubs, routers, and cabling infrastructure
- Familiarity with Service Desk ticketing applications (ServiceNow, Service Manager, Remedy, etc..) a plus
- General knowledge of LAN, Wi-Fi, VPN and internet working protocols
- Knowledge of IT Service Management

- One year experience in Customer Service, phone experience preferred
- Hands on PC or Macintosh experience a plus
- Ability to have a flexible schedule; cover any shift which can include occasional after hours and weekend hours

Qualifications:
If this sounds like a great opportunity for you, please email a current resume to iris.levy@randstadusa.com
Or, you can text helpdesk to 954.308.6735 and I will get back to you!
Thanks for your interest in working with Randstad!!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

skills

Skills, Abilities, Competencies - Strong analytical and problem solving skills - Strong interpersonal skills, communication skills, listening skills and patience - Ability to work in a team environment - Self sufficient - Ability to multitask and prioritize work requirements - Ability to be flexible, versatile, and adaptable in day to day activities conducted in a multi-site environment - General knowledge of supported software packages: MS Office, Exchange, Internet Explorer, and SharePoint - Knowledge of desktop operating systems: Windows and Mac OS - Knowledge of mobile devices including but not limited to smartphones & tablets - Knowledge of HP printers - Knowledge of repair of Intel based PC hardware - Familiar with computer hardware including basic data communications networking equipment, hubs, routers, and cabling infrastructure - Familiarity with Service Desk ticketing applications (ServiceNow, Service Manager, Remedy, etc..) a plus - General knowledge of LAN, Wi-Fi, VPN and internet working protocols - Knowledge of IT Service Management - One year experience in Customer Service, phone experience preferred - Hands on PC or Macintosh experience a plus - Ability to have a flexible schedule; cover any shift which can include occasional after hours and weekend hours

qualification

If this sounds like a great opportunity for you, please email a current resume to iris.levy@randstadusa.com Or, you can text helpdesk to 954.308.6735 and I will get back to you! Thanks for your interest in working with Randstad!!

responsibilities

As a Help Desk Rep, you will report to the Service Desk Team Lead. You will provide routine technical support to end-users through the department's telephone support line, including software setup, configuration and troubleshooting. Principal Duties and Responsibilities ?? Provide professional, efficient and effective customer service to our end user community ?? Answer and record calls coming into the 24/7 Service Desk using ITIL best practices. ?? Provide reference number to all callers ?? Process tickets submitted through self service using ITIL best practices. ?? Perform troubleshooting to end users for PHS and all its entities ?? Utilize stored information and documentation to help resolve issues ?? Utilize various communication methods including email and instant messaging applications ?? Prioritize and triage calls to appropriate groups if call cannot be resolved using ITIL best practices. ?? Provide daily turnover reports ?? Maintain proper shift coverage for answering calls ?? Participate on projects including but not limited to Service Desk improvements, customer communication, peer-to-peer communication, and deployment of new technology ?? Work with groups external to the Service Desk to ensure a timely and effective hand-off of triaged calls ?? Relocate to an emergency location if needed ?? Perform other duties as assigned by Service Desk Lead

educational requirements

High School