customer service representative in saint petersburg

posted
job type
temporary
salary
US$ 14 per hour
apply now

job details

posted
location
saint petersburg, florida
job category
Administrative & Support Services
job type
temporary
salary
US$ 14 per hour
reference number
S_662054
apply now

job description

Working in a call center environment under supervision, this position handles inbound calls from patients, patient representatives, providers and other medical staff. Initiates outbound reminder calls and participates in special outbound call campaigns. When appropriate, refers medically related inquiries/requests and complaints to clinic staff for intervention and resolution.

Works collaboratively with clinic staff and other departments to provide an exceptional patient experience.

Responsibilities:
1. Auditing support for PSU and/or data miners (validation of PRP open/closed gaps)
2. Use ePRG to pull various reports including but not limited to PML, Pink Box, Patient Summary detail, etc.
3. Calculating and Submitting expenses and mileage for established POD
4. Quality assurance review of submitted forms for PSU
5. Troubleshooting for missing elements (i.e. may include calling radiology providers for copies of mammogram reports)
6. Equipment supply ordering and registration/check out to various employees
7. Assist PSR as necessary with outbound calls
8. Cover for Field PSU Data Mining events when necessary
9. Preparation of visit checklist and packets for MA/NP visits (including preparing packet of SDS, FOC, Attestation, and Patient Summary Detail log)
10. Responsible for keeping the overall calendar of all PSU/QRA activities/interventions including any PSU screening events
11. Ensure weekly reporting of activities of all PSU/Data mining staff is accurate and timely
12. Responsible for ensuring all Resource Requests are sourced and staffed appropriately
13. Coordinate with mobile screening vendor(s) for completion of FOC
14. Create any member mailings or customized calling scripts that are necessary to support QRA PSU efforts
15. Conduct post audits and ensure all gap measure were capture by corporate team (e.g. no longer pink in pink box)
16. Responsible for end to end process flow and accountable for achieving targets established for their PODS.
17. Ensure direct manager has accurate knowledge of progress, risks, and barriers proactively.
18. Identify training opportunities for staff based on post audits and report findings to direct manager.

Working hours: 8:30 AM - 5:00 PM

Skills:
- High school graduate or GED required.
- Two years of healthcare related experience including data entry in a medical office
- 2 years or more experience working with Microsoft Office - Excel, word, etc.
- Working knowledge of medical office procedures and medical terminology.
- Ability to accurately sort and file materials by alphabetic or numeric systems
- Effective communication and customer service skills required.
- Ability to travel frequently within assigned market.

Qualifications:
Minimum Required Education, Experience & Skills
High School Diploma or equivalent required
Two years experience in healthcare or customer service environment with direct customer contact
Ability to work effectively in a fast paced call center environment
Ability to adhere to daily schedules and duties
Ability to think critically
Ability to effectively de-escalate and resolve issues
Excellent listening skills
Excellent Customer Service voice and demeanor
Excellent telephone etiquette
Excellent oral and written communication skills
Excellent problem solving skills
Excellent demonstration of caring and compassion
Advanced computer experience (data entry, screen navigation, keyboarding)
Desire to work with the elderly

Preferred Education, Experience & Skills
Familiarity with medical terminology
Familiarity with managed care
Medical office experience
Electronic Medical Record experience
Fluent in: (English and Spanish)



For more information please email resume to suzy.courcy@randstadusa.com

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skills

- High school graduate or GED required. - Two years of healthcare related experience including data entry in a medical office - 2 years or more experience working with Microsoft Office - Excel, word, etc. - Working knowledge of medical office procedures and medical terminology. - Ability to accurately sort and file materials by alphabetic or numeric systems - Effective communication and customer service skills required. - Ability to travel frequently within assigned market.

qualification

Minimum Required Education, Experience & Skills High School Diploma or equivalent required Two years experience in healthcare or customer service environment with direct customer contact Ability to work effectively in a fast paced call center environment Ability to adhere to daily schedules and duties Ability to think critically Ability to effectively de-escalate and resolve issues Excellent listening skills Excellent Customer Service voice and demeanor Excellent telephone etiquette Excellent oral and written communication skills Excellent problem solving skills Excellent demonstration of caring and compassion Advanced computer experience (data entry, screen navigation, keyboarding) Desire to work with the elderly Preferred Education, Experience & Skills Familiarity with medical terminology Familiarity with managed care Medical office experience Electronic Medical Record experience Fluent in: (English and Spanish) For more information please email resume to suzy.courcy@randstadusa.com

responsibilities

1. Auditing support for PSU and/or data miners (validation of PRP open/closed gaps) 2. Use ePRG to pull various reports including but not limited to PML, Pink Box, Patient Summary detail, etc. 3. Calculating and Submitting expenses and mileage for established POD 4. Quality assurance review of submitted forms for PSU 5. Troubleshooting for missing elements (i.e. may include calling radiology providers for copies of mammogram reports) 6. Equipment supply ordering and registration/check out to various employees 7. Assist PSR as necessary with outbound calls 8. Cover for Field PSU Data Mining events when necessary 9. Preparation of visit checklist and packets for MA/NP visits (including preparing packet of SDS, FOC, Attestation, and Patient Summary Detail log) 10. Responsible for keeping the overall calendar of all PSU/QRA activities/interventions including any PSU screening events 11. Ensure weekly reporting of activities of all PSU/Data mining staff is accurate and timely 12. Responsible for ensuring all Resource Requests are sourced and staffed appropriately 13. Coordinate with mobile screening vendor(s) for completion of FOC 14. Create any member mailings or customized calling scripts that are necessary to support QRA PSU efforts 15. Conduct post audits and ensure all gap measure were capture by corporate team (e.g. no longer pink in pink box) 16. Responsible for end to end process flow and accountable for achieving targets established for their PODS. 17. Ensure direct manager has accurate knowledge of progress, risks, and barriers proactively. 18. Identify training opportunities for staff based on post audits and report findings to direct manager.

educational requirements

High School