experienced call center representatives needed in burnsville

posted
job type
temporary
salary
US$ 14.75 per hour
apply now

job details

posted
location
burnsville, minnesota
job category
Administrative & Support Services
job type
temporary
salary
US$ 14.75 per hour
reference number
S_661712
phone
952-933-4884 Ex 66145
apply now

job description

Randstad has partnered with Bosch Service Solutions to help find Call Center Professionals to support the ramp
up of their contact center located in Burnsville, MN- a true temp to hire opportunity!
Very strong benefits package that includes medical, dental, vision, 401K and more! Direct hire potential after
90 days!

Responsibilities:
We are looking for candidates who possess strong communication and customer service skills for our growing
Emergency Response and Concierge Service Center located
Answering customer requests and inquiries from the BMW, MINI and Rolls Royce Assist customers.
-Assisting with various customer needs including GPS location tracking, renewing membership subscriptions,
remotely unlocking vehicles, contacting roadside assistance.
-Documenting customer information
-Effective internet and search engine use to satisfy customer needs
-Provide luxury vehicle concierge services including restaurant, hotel recommendations and directions
-Act quickly and calmly in emergency situations including vehicle collision notifications and effectively
communicate needs to emergency response professionals.
-Maintain professional communication to both clients and internal team members
-Ability to handle emergency call situations when necessary

Working hours: 6:00 AM - 3:00 PM

Skills:
High School Diploma or equivalent
*1+ years of customer service experience (call center experience preferred!)
*6-12 mos. Exp. working in an emergency response environment such as 911, Fire or Police dispatch desired
*PSAP experience desired (premium pay with validation of certification)
*Bi-Lingual a plus! (Spanish/ English or French Canadian/ English - premium pay with validation)

Qualifications:
Must be 18 years or older
Ae willing to submit to a background study, credit check and drug test
able to type 35 wpm and navigate the internet for investigations purposes
Have reliable transportation

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

skills

High School Diploma or equivalent *1+ years of customer service experience (call center experience preferred!) *6-12 mos. Exp. working in an emergency response environment such as 911, Fire or Police dispatch desired *PSAP experience desired (premium pay with validation of certification) *Bi-Lingual a plus! (Spanish/ English or French Canadian/ English - premium pay with validation)

qualification

Must be 18 years or older Ae willing to submit to a background study, credit check and drug test able to type 35 wpm and navigate the internet for investigations purposes Have reliable transportation

responsibilities

We are looking for candidates who possess strong communication and customer service skills for our growing Emergency Response and Concierge Service Center located Answering customer requests and inquiries from the BMW, MINI and Rolls Royce Assist customers. -Assisting with various customer needs including GPS location tracking, renewing membership subscriptions, remotely unlocking vehicles, contacting roadside assistance. -Documenting customer information -Effective internet and search engine use to satisfy customer needs -Provide luxury vehicle concierge services including restaurant, hotel recommendations and directions -Act quickly and calmly in emergency situations including vehicle collision notifications and effectively communicate needs to emergency response professionals. -Maintain professional communication to both clients and internal team members -Ability to handle emergency call situations when necessary

educational requirements

High School