help desk analyst in dallas

posted
job type
contract
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job details

posted
location
dallas, texas
job category
Information Technology
job type
contract
reference number
631243
phone
.
apply now

job description

job summary:

Qualifications:

High School diploma, GED, or equivalent work experience Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Responsibilities:

Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications Answers and documents all help desk calls related to specific software applications and computer hardware. Provides end-user support for specific software applications. May assist with some hardware issues. Creates and terminates new users related to specific software applications. Creates and updates user security access. Monitors servers and users to ensure that the systems are operational. Informs Information Technology Services of any operational problems. Conducts system maintenance on network. Reviews software literature for any software updates and upgrades. Performs other duties as assigned. No formal supervisory responsibilities in this position.

 
location: Dallas, Texas
job type: Contract
work hours: 8 to 5
education: High School
 
responsibilities:

Responsibilities:

Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications Answers and documents all help desk calls related to specific software applications and computer hardware. Provides end-user support for specific software applications. May assist with some hardware issues. Creates and terminates new users related to specific software applications. Creates and updates user security access. Monitors servers and users to ensure that the systems are operational. Informs Information Technology Services of any operational problems. Conducts system maintenance on network. Reviews software literature for any software updates and upgrades. Performs other duties as assigned. No formal supervisory responsibilities in this position.

 
qualifications:

Qualifications:

High School diploma, GED, or equivalent work experience Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

 
skills: Qualifications:

High School diploma, GED, or equivalent work experience Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

skills

Qualifications:
High School diploma, GED, or equivalent work experience Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. 
 

qualification

Qualifications:
High School diploma, GED, or equivalent work experience Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. 
 

responsibilities


Responsibilities: 
Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications Answers and documents all help desk calls related to specific software applications and computer hardware. Provides end-user support for specific software applications. May assist with some hardware issues. Creates and terminates new users related to specific software applications. Creates and updates user security access. Monitors servers and users to ensure that the systems are operational. Informs Information Technology Services of any operational problems. Conducts system maintenance on network. Reviews software literature for any software updates and upgrades. Performs other duties as assigned. No formal supervisory responsibilities in this position. 

educational requirements

High School