help desk representative in oklahoma city

posted
job type
temp to perm
salary
US$ 13 per hour
apply now

job details

posted
location
oklahoma city, oklahoma
job category
Warehousing & Distribution
job type
temp to perm
salary
US$ 13 per hour
reference number
S_661587
phone
405-865-7603
apply now

job description

Looking for people with customer service skills but technical experience
Inbound calls
Good and basic computer troubleshooting skills
Tech support along with customer service
A little bit of network set up
Wifi issues
Password resets

Responsibilities:
Role Responsibilities - This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week. Therefore, night and weekend work may be required

Working hours: 6:00 AM - 11:00 PM

Skills:
Mandatory Skills: Customer Service, technical ability, troubleshooting.

Desirable Skills:- 1-2 years in a technical environment, 2+ years of customer service experience

Qualifications:
Mandatory Skills: Customer Service, technical ability, troubleshooting.

Desirable Skills:?? 1-2 years in a technical environment, 2+ years of customer service experience

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

skills

Mandatory Skills: Customer Service, technical ability, troubleshooting. Desirable Skills:- 1-2 years in a technical environment, 2+ years of customer service experience

qualification

Mandatory Skills: Customer Service, technical ability, troubleshooting. Desirable Skills:?? 1-2 years in a technical environment, 2+ years of customer service experience

responsibilities

Role Responsibilities - This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week. Therefore, night and weekend work may be required

educational requirements

High School