home appliance service technician/engineer in san francisco

posted
job type
permanent
salary
US$ 75,000 per year
apply now

job details

posted
location
san francisco, california
job category
Property
job type
permanent
salary
US$ 75,000 per year
reference number
S_661812
phone
949-4407100
apply now

job description

Randstad is seeking full-time (permanent) technically oriented individuals to deliver field-based customer service and product repair, modification, and installation for a leading manufacturer of home appliances and solutions. One will service San Francisco, Marin County and 1000 Oaks area. This position will also take on responsibility for the resolution of customer/product issues in order to maintain and enhance the reputation of the company and its brands.

If you have HVAC, plumbing, electrical, maintenance engineer, handy man, appliance repair or similar experience, we want to talk to you!

Responsibilities:
As a Service Technician, you will complete multiple service calls in a timely manner on a daily basis while providing high levels of customer service.

- Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area.
- Carry out repairs, modifications and installation of home appliances in the field.
- Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
- Resolve customer issues within given guidelines and to the customer's satisfaction.
- Diagnose faults with the company's range of products and rectify as required.
- Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
- Inform the Technical Manager, via the local service center, of any defects found which are out of the ordinary.
- Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safe guarded at all times.

Working hours: 8:00 AM - 5:00 PM

Skills:
As a candidate you will have:

- Must be a self-starter and be able to work independently with minimal supervision.
- Organized with the ability to complete multiple service calls in a timely manner on a daily basis while providing high levels of customer service.
- Strong communication and superior customer service skills.
- Continuous updating of progress to Managers in regards to service requests.
- Strong Microsoft office skills as well as Outlook.
- Ability to lift 70+ lbs.
- Valid driver's license and clean driving record.

Qualifications:
The role includes a comprehensive benefits package including paid vacation, holidays, medical, dental, vision, life insurance, disability insurance, educational assistance and a 401(k) plan.
Also provided is ongoing product training, uniforms, computer tablet, cell phone and a company vehicle. Service van may be used for daily commute (certain restrictions apply).

Motor vehicle, background and drug screen required.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

skills

As a candidate you will have: - Must be a self-starter and be able to work independently with minimal supervision. - Organized with the ability to complete multiple service calls in a timely manner on a daily basis while providing high levels of customer service. - Strong communication and superior customer service skills. - Continuous updating of progress to Managers in regards to service requests. - Strong Microsoft office skills as well as Outlook. - Ability to lift 70+ lbs. - Valid driver's license and clean driving record.

qualification

The role includes a comprehensive benefits package including paid vacation, holidays, medical, dental, vision, life insurance, disability insurance, educational assistance and a 401(k) plan. Also provided is ongoing product training, uniforms, computer tablet, cell phone and a company vehicle. Service van may be used for daily commute (certain restrictions apply). Motor vehicle, background and drug screen required.

responsibilities

As a Service Technician, you will complete multiple service calls in a timely manner on a daily basis while providing high levels of customer service. - Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area. - Carry out repairs, modifications and installation of home appliances in the field. - Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly. - Resolve customer issues within given guidelines and to the customer's satisfaction. - Diagnose faults with the company's range of products and rectify as required. - Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage. - Inform the Technical Manager, via the local service center, of any defects found which are out of the ordinary. - Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safe guarded at all times.

educational requirements

Trade