it project coordinator in troy

posted
job type
permanent
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job details

posted
location
troy, michigan
job category
Information Technology
job type
permanent
reference number
632482
phone
.
apply now

job description

job summary:

Role Description

Reporting to the Director of Customer Success, this position is responsible for:

  • Project managing professional service projects. Including establishing the project plan, leading project meetings and managing all risks and issues.
  • Project managing managed service projects. Including running client calls and monitoring successful tasks completion.
  • Administering the Project Management tool, including setting up and monitoring key configurations on an ongoing basis
  • Assisting with the administration of other internal tools, such as Office 365
  • Providing indirect leadership to geographically-diverse Help Desk and Monitoring team members
  • Compiling key metrics relating to client delivery, Help Desk and satisfaction, including time logging data, task completion metrics, etc.
  • Monitor key delivery processes to ensure compliance
  • Assist in defining and improving the project management process and templates used.
  • Meeting with clients to understand their satisfaction level and to resolve issues.
 
location: Troy, Michigan
job type: Permanent
work hours: 9 to 5
education: Bachelors
 
responsibilities:

Key Responsibilities:

This position provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following:

  • Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives
  • Ensures effective leadership of day-to-day service activities and risks and understand how and when to escalate
  • Follows the companies project management methodology, while at the same time subjectively assessing the best project management tools to use on a project by project basis.
  • Ensures on-time, on-budget project delivery for the customer business
  • Continually improves reliability of delivery by understanding and improving all aspects of delivery support (tools, technology, reporting, etc)
  • Initiates interaction with the customers and resolve service issues while fostering key relationships
  • Maintains daily / weekly interaction with customer stakeholders to manage service delivery processes and gain a strong understanding of the customer critical systems inter-dependency.
  • Manages escalations as necessary
  • Produces ad hoc and recurring reports:

    • Relating to time and utilization
    • Performance of delivery, HD and monitoring teams
  • Actively contributes towards self-development by creating and following development plans based on development discussions with immediate manager
  • Complies with all people-related processes as mandated by the company.
 
qualifications:

Qualifications

This position requires a strong foundation in project management. Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time. Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes.

Typical Experience Levels:

  • Demonstrated work history in customer-facing technology coordination role
  • Strong interpersonal skills and managing internal and external stakeholders
  • Experience of working with multi-disciplinary teams
  • Detail oriented and process focused mind set
  • Strong business acumen with ability to establish and manage standard operating procedures for service delivery
  • 5+ years of experience in a project management related capacity
  • Mid to expert level user of Excel and other Microsoft tools
 
skills: See Qualifications and Job Description Above


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

skills

See Qualifications and Job Description Above

qualification

Qualifications

This position requires a strong foundation in project management.  Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time.  Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes.

Typical Experience Levels:

  • Demonstrated work history in customer-facing technology coordination role
  • Strong interpersonal skills and managing internal and external stakeholders
  • Experience of working with multi-disciplinary teams
  • Detail oriented and process focused mind set
  • Strong business acumen with ability to establish and manage standard operating procedures for service delivery
  • 5+ years of experience in a project management related capacity
  • Mid to expert level user of Excel and other Microsoft tools

responsibilities

Key Responsibilities:

This position provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following:

  • Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives
  • Ensures effective leadership of day-to-day service activities and risks and understand how and when to escalate
  • Follows the companies project management methodology, while at the same time subjectively assessing the best project management tools to use on a project by project basis.
  • Ensures on-time, on-budget project delivery for the customer business
  • Continually improves reliability of delivery by understanding and improving all aspects of delivery support (tools, technology, reporting, etc)
  • Initiates interaction with the customers and resolve service issues while fostering key relationships
  • Maintains daily / weekly interaction with customer stakeholders to manage service delivery processes and gain a strong understanding of the customer critical systems inter-dependency.
  • Manages escalations as necessary
  • Produces ad hoc and recurring reports:
    • Relating to time and utilization
    • Performance of delivery, HD and monitoring teams
  • Actively contributes towards self-development by creating and following development plans based on development discussions with immediate manager
  • Complies with all people-related processes as mandated by the company. 

educational requirements

Bachelors