it support manager in memphis

posted
job type
permanent
salary
US$ 59,000 per year
apply now

job details

posted
location
memphis, tennessee
job category
Information Technology
job type
permanent
salary
US$ 59,000 per year
reference number
632204
phone
.
apply now

job description

job summary:

Our client has a permanent opening for a helpdesk manager for a financial company in Memphis, TN. Job has an attractive salary, full benefits, and has a casual/fun work environment.

DESCRIPTION:

Perform System and Branch User Support duties in an Information Technology Department in a

high-growth Consumer Finance company with 200+ Consumer Finance offices. Provides

support to end users for computer, printer, network and other hardware issues. Identifies,

researches and resolves technical issues of moderate complexity as well as responds to

telephone, email and on line requests for technical support.

Our client offers a competitive compensation and benefits package including:

- Health/Dental/Vision

- Paid Vacation

- 401 (K) and employer match

- Company provided Life Insurance & Long Term Disability

Additional benefits include:

- Employee of the Month Program

- Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society

- Friendly team environment

 
location: Memphis, Tennessee
job type: Permanent
salary: $0 - 59,000 per year
work hours: 8 to 5
education: Associates
 
responsibilities:

DUTIES:

- Respond and resolve hardware support requests remotely.

- Prioritization and document incoming Support Requests according to policy.

- Ensures all incoming support requests are logged in the support system tool as defined in the policy manual.

- Manages and train members of the team, to develop their skill both individually and as a team.

- Communicate effectively acting as a key liaison with branches, team members, and vendors and consultants.

- Take responsibility for own workload and will keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.

- Write documentation, as needed for the department.

 
qualifications:

EXPERIENCE:

- Associates degree or equivalent in related field.

- Knowledge of computer hardware including network, servers, thin clients, printers, laptops, phones and mobile devices.

- Experience installing, using and administering one or more computer operating systems such as Microsoft Windows.

- Active Directory domain experience/Group Policy/DNS/DHCP helpful

- Prior experience with the ability to work and learn in firewalls, routers, switches, and other networking equipment.

- Ability to work within a changing business and technical environment.

- Experience working with third party vendors and ordering equipment.

- Basic SQL experience or relational database experience helpful.

- Setup, maintain laptops and thin clients, as needed.

 
skills: KEY COMPETENCIES/REQUIREMENTS:

- Have ability to work independently or in a team with the ability to get along with many different personality types and wide range of technical skills.

- Have ability to learn quickly and to prioritize.

- Have an extreme attention to detail and understanding of cause and effect.

- Have enthusiastic and positive telephone and face to face customer service skills.

- Ability to make sound, independent judgements within established guidelines.

- Exhibit analytical skills necessary to successfully perform the functions above.

- Adaptability/flexibility


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

skills

KEY COMPETENCIES/REQUIREMENTS:
- Have ability to work independently or in a team with the ability to get along with many different personality types and wide range of technical skills.
- Have ability to learn quickly and to prioritize.
- Have an extreme attention to detail and understanding of cause and effect.
- Have enthusiastic and positive telephone and face to face customer service skills.
- Ability to make sound, independent judgements within established guidelines.
- Exhibit analytical skills necessary to successfully perform the functions above.
- Adaptability/flexibility

qualification

EXPERIENCE:
- Associates degree or equivalent in related field.
- Knowledge of computer hardware including network, servers, thin clients, printers, laptops, phones and mobile devices.
- Experience installing, using and administering one or more computer operating systems such as Microsoft Windows.
- Active Directory domain experience/Group Policy/DNS/DHCP helpful
- Prior experience with the ability to work and learn in firewalls, routers, switches, and other networking equipment.
- Ability to work within a changing business and technical environment.
- Experience working with third party vendors and ordering equipment.
- Basic SQL experience or relational database experience helpful.
- Setup, maintain laptops and thin clients, as needed.

 

responsibilities

DUTIES:
- Respond and resolve hardware support requests remotely.
- Prioritization and document incoming Support Requests according to policy.
- Ensures all incoming support requests are logged in the support system tool as defined in the policy manual.
- Manages and train members of the team, to develop their skill both individually and as a team.
- Communicate effectively acting as a key liaison with branches, team members, and vendors and consultants.
- Take responsibility for own workload and will keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
- Write documentation, as needed for the department.

educational requirements

Associates