2 jobs found in remote, oregon

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    • remote, oregon
    • temp to perm
    • US$16.00 - US$17.00, per hour, $16 - 17 per hour + none
    • 8 am - 8 pm
    Would you say you have experience providing world class customer service? We have a 100% REMOTE Call Center that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, but will be taking mostly inbound calls. Responsibilities This is a 100% Remote Call Center Opportunity! (Equipment provided)There are a variety of shifts available. Shift premium provided for bilingual agents!Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims. • Analyze problems and provide correct information and solutions. • Communicate monthly messages to providers on a specific needs basis. • Deal tactfully and empathetically with customers. • Establish and maintain effective working relationships with physician office staff. • Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.Training will occur Monday - Friday 8:00 am - 5:00 pm Central Standard Time (CST) Shifts for Work will be varied between the hours of 7:00 am - 10:00 pm CST Monday through SaturdayCandidates must have 2 years Call Center experience. Health insurance / Medicare industry preferred!SkillsTelephone EtiquetteCall CenterActive ListeningFollow-upEmpathyBasic Computer SkillsCall Center SupportEnrolled AgentAdapting to ChangeBasic Software SkillsTyping SkillsEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 8 AM - 8 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
    Would you say you have experience providing world class customer service? We have a 100% REMOTE Call Center that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, but will be taking mostly inbound calls. Responsibilities This is a 100% Remote Call Center Opportunity! (Equipment provided)There are a variety of shifts available. Shift premium provided for bilingual agents!Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims. • Analyze problems and provide correct information and solutions. • Communicate monthly messages to providers on a specific needs basis. • Deal tactfully and empathetically with customers. • Establish and maintain effective working relationships with physician office staff. • Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.Training will occur Monday - Friday 8:00 am - 5:00 pm Central Standard Time (CST) Shifts for Work will be varied between the hours of 7:00 am - 10:00 pm CST Monday through SaturdayCandidates must have 2 years Call Center experience. Health insurance / Medicare industry preferred!SkillsTelephone EtiquetteCall CenterActive ListeningFollow-upEmpathyBasic Computer SkillsCall Center SupportEnrolled AgentAdapting to ChangeBasic Software SkillsTyping SkillsEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 8 AM - 8 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
    • remote, oregon
    • contract
    • US$55.00 - US$60.00, per hour, $55 - 60 per hour
    • 8am to 4pm
    job summary:Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.  location: Remote, Louisianajob type: Contractsalary: $55 - 60 per hourwork hours: 8am to 4pmeducation: Bachelors responsibilities:Customer Experience and Collaboration Project ManagerAs a Project Manager, you'll be working within our Professional Services customer-facing project management team to manage enterprise-wide Contact Center/CX and Cisco Unified Communications solutions for customers from many verticals. The Professional Services team implements and maintains both hosted and CPE solutions which contribute millions in revenue. The custom voice solutions are critical to our customers so our focus is to consult with both quality and a sense of urgency in mind. The project management team follows the Professional Services Project Methodology which uses a standard set of processes and procedures to provide a structured, consistent approach to planning, organizing, and controlling PS activities. A standard approach to project management allows to provide consistently high-quality project implementation and management. The work is sometimes done from a office, remotely, and (at times) from a customer location.What you'll be doing:- Session Handling all aspects of project delivery using the Professional Services Project Delivery Model.- Providing regular project status reporting for internal and external stakeholders, including comprehensive financial management data.- Planning and executing complex VoIP technology project lifecycle implementations.- Providing VoIP and Unified Communications project managerial leadership and governance for moderate to large, complex projects involving multiple technologies or representing a significant revenue risk. Using technical understanding to ensure engineering milestones are achievable and aligned to solution end state.- Interfacing with Management, PMO program stakeholders, and customer representatives.- Facilitating the definition and documentation of project requirements, scope, and deliverables.- Developing and maintaining project plans, action logs, risk and issue logs.- Being accountable for delivering projects on time, within budget, and with high quality.- Handling resource forecasting and tracking throughout project lifecycle implementations.- Applying subject matter expertise on VoIP technologies required to design and deliver custom solutions.- Ensuring all flow down requirements are managed to overall project scope, including Third Party Vendor (TPVs) and internal suppliers.- Handling the most complex problems and developing resolutions independently.- Leading cross-functional, high performance, virtual teams.- Act as the primary point of contact for the client for all project-related activities- Actively managing customer expectations.- Escalating issues that require executive attention.- Maintain internal system and process updates, including:- Project status updates to current project tracking systems.- Update project forecasts for each resource.- Finance updates for end of month billing & project percent completion for revenue recognition- Weekly accurate and timely submission of project time worked- Accurate and timely submission of expense reports- Active participation in team meetings, solution area specific review sessions and business unit and company meetingsYou'll need to have:- Bachelor's degree in a business or technology field or at least five years of relevant work experience.- Five or more years of project management experience in the VoIP, Contact Center/CX or Cisco Unified Communications area.- Active PMP certification or ability to acquire within 12 months.- Excellent written and verbal communication skills.- Strong project governance skills.- Experience in some or all of the following: Session Border Controllers (Ribbon, Oracle/Acme Packet, Cisco CUBE), SIP and Cloud based technologies.- Vendor management experience.- Excellent client relationship management, negotiation, and conflict resolution skills.- Ability to communicate to technical and non-technical audiences.- Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.- To be self-motivated, a self-starter and taking initiative.- Proficiency using Google Workspace, Microsoft applications, web conferencing and collaboration tools (aka Webex, Slack, Smartsheet).- Experience leading diverse consulting engagements or customer transitions and transformations including third party vendors, internal, and customer resources.Even better if you have:- Eight or more years of project management experience in the VoIP, Contact Center/CX or Cisco Unified Communications area.- Five or more years of SBC and SIP technologies- Strong program and project governance skills.- Agile and Waterfall project methodologies experience.- Enhanced telecommunications knowledge.- Expert level vendor management skills, including contract agreements, negotiations, service level agreements, and performance measurements.- Experience coordinating management of technical, security, and network architecture frameworks.- Capability to effectively communicate with all project stakeholders.- Experience with Clarity and/or SAP- Advanced knowledge and experience with Smartsheet. qualifications:Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors skills: Customer RelationsProject ManagerIT Project ManagerTechnical Project ManagerEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
    job summary:Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.  location: Remote, Louisianajob type: Contractsalary: $55 - 60 per hourwork hours: 8am to 4pmeducation: Bachelors responsibilities:Customer Experience and Collaboration Project ManagerAs a Project Manager, you'll be working within our Professional Services customer-facing project management team to manage enterprise-wide Contact Center/CX and Cisco Unified Communications solutions for customers from many verticals. The Professional Services team implements and maintains both hosted and CPE solutions which contribute millions in revenue. The custom voice solutions are critical to our customers so our focus is to consult with both quality and a sense of urgency in mind. The project management team follows the Professional Services Project Methodology which uses a standard set of processes and procedures to provide a structured, consistent approach to planning, organizing, and controlling PS activities. A standard approach to project management allows to provide consistently high-quality project implementation and management. The work is sometimes done from a office, remotely, and (at times) from a customer location.What you'll be doing:- Session Handling all aspects of project delivery using the Professional Services Project Delivery Model.- Providing regular project status reporting for internal and external stakeholders, including comprehensive financial management data.- Planning and executing complex VoIP technology project lifecycle implementations.- Providing VoIP and Unified Communications project managerial leadership and governance for moderate to large, complex projects involving multiple technologies or representing a significant revenue risk. Using technical understanding to ensure engineering milestones are achievable and aligned to solution end state.- Interfacing with Management, PMO program stakeholders, and customer representatives.- Facilitating the definition and documentation of project requirements, scope, and deliverables.- Developing and maintaining project plans, action logs, risk and issue logs.- Being accountable for delivering projects on time, within budget, and with high quality.- Handling resource forecasting and tracking throughout project lifecycle implementations.- Applying subject matter expertise on VoIP technologies required to design and deliver custom solutions.- Ensuring all flow down requirements are managed to overall project scope, including Third Party Vendor (TPVs) and internal suppliers.- Handling the most complex problems and developing resolutions independently.- Leading cross-functional, high performance, virtual teams.- Act as the primary point of contact for the client for all project-related activities- Actively managing customer expectations.- Escalating issues that require executive attention.- Maintain internal system and process updates, including:- Project status updates to current project tracking systems.- Update project forecasts for each resource.- Finance updates for end of month billing & project percent completion for revenue recognition- Weekly accurate and timely submission of project time worked- Accurate and timely submission of expense reports- Active participation in team meetings, solution area specific review sessions and business unit and company meetingsYou'll need to have:- Bachelor's degree in a business or technology field or at least five years of relevant work experience.- Five or more years of project management experience in the VoIP, Contact Center/CX or Cisco Unified Communications area.- Active PMP certification or ability to acquire within 12 months.- Excellent written and verbal communication skills.- Strong project governance skills.- Experience in some or all of the following: Session Border Controllers (Ribbon, Oracle/Acme Packet, Cisco CUBE), SIP and Cloud based technologies.- Vendor management experience.- Excellent client relationship management, negotiation, and conflict resolution skills.- Ability to communicate to technical and non-technical audiences.- Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.- To be self-motivated, a self-starter and taking initiative.- Proficiency using Google Workspace, Microsoft applications, web conferencing and collaboration tools (aka Webex, Slack, Smartsheet).- Experience leading diverse consulting engagements or customer transitions and transformations including third party vendors, internal, and customer resources.Even better if you have:- Eight or more years of project management experience in the VoIP, Contact Center/CX or Cisco Unified Communications area.- Five or more years of SBC and SIP technologies- Strong program and project governance skills.- Agile and Waterfall project methodologies experience.- Enhanced telecommunications knowledge.- Expert level vendor management skills, including contract agreements, negotiations, service level agreements, and performance measurements.- Experience coordinating management of technical, security, and network architecture frameworks.- Capability to effectively communicate with all project stakeholders.- Experience with Clarity and/or SAP- Advanced knowledge and experience with Smartsheet. qualifications:Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors skills: Customer RelationsProject ManagerIT Project ManagerTechnical Project ManagerEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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