service desk analyst in san antonio

posted
job type
contract
salary
US$ 17 per hour
apply now

job details

posted
location
san antonio, texas
job category
Information Technology
job type
contract
salary
US$ 17 per hour
reference number
631970
phone
.
apply now

job description

job summary:

A client of ours in San Antonio, TX is looking for a Service Desk Analyst for a 9 month + contract opportunity.

*** You will work shifts between 6am and 6pm if hired for this role ***

Qualified candidates will have the following qualifications:

  • Customer Service skills
  • Support Center certification (preferred)
  • 2 years experience in Information Technology, Business, Engineering or related field.
  • SAP Experience

Essential Functions:

  • Provides "single point" of contact for all IT related needs.
  • Processes service requests via e-mail, on-line forms, telephone, employee self-service and walk-ins.
  • Documents, triages and records all incidents or service requests.
  • Documents processes and procedures for the internal knowledge base and external knowledge base.
  • Serves as an advocate for the customer to ensure a satisfactory resolution to their request or issue.
  • Keeps customers advised of the steps being taken to resolve their incident or service request.
  • Provides service excellence to customers while following the guidelines of the organization.
  • Assists with SAP troubleshooting and routine processes related to service entry, purchase requisitions and employee self-serve.
  • Assists in enforcement of corporate standard for use of PC, software, and IT applications.
  • Provides strong communication and teamwork between IT support resources and user community.
  • Serves as link between multiple support areas to coordinate problem and/or incident resolution.
  • Creates network, e-mail accounts, guest internet accounts, and remote access for the Network Support team.
  • Deactivates network accounts in support of the Network Support team, and other duties as assigned.
  • Performs other duties as assigned.

 
location: San Antonio, Texas
job type: Contract
salary: $17.00 - 17.24 per hour
work hours: 8 to 6
education: High School
 
responsibilities:
  • Provides "single point" of contact for all IT related needs.
  • Processes service requests via e-mail, on-line forms, telephone, employee self-service and walk-ins.
  • Documents, triages and records all incidents or service requests.
  • Documents processes and procedures for the internal knowledge base and external knowledge base.
  • Serves as an advocate for the customer to ensure a satisfactory resolution to their request or issue.
  • Keeps customers advised of the steps being taken to resolve their incident or service request.
  • Provides service excellence to customers while following the guidelines of the organization.
  • Assists with SAP troubleshooting and routine processes related to service entry, purchase requisitions and employee self-serve.
  • Assists in enforcement of corporate standard for use of PC, software, and IT applications.
  • Provides strong communication and teamwork between IT support resources and user community.
  • Serves as link between multiple support areas to coordinate problem and/or incident resolution.
  • Creates network, e-mail accounts, guest internet accounts, and remote access for the Network Support team.
  • Deactivates network accounts in support of the Network Support team, and other duties as assigned.
  • Performs other duties as assigned.
 
qualifications:
  • Customer Service skills
  • Support Center certification (preferred)
 
skills:
  • Strong Customer Service skills and focus
  • 2 years experience in Information Technology, Business, Engineering or related field.
  • SAP Experience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

skills

  • Strong Customer Service skills and focus
  • 2 years experience in Information Technology, Business, Engineering or related field.
  • SAP Experience

qualification

  • Customer Service skills
  • Support Center certification (preferred)

responsibilities

  • Provides “single point” of contact for all IT related needs.
  • Processes service requests via e-mail, on-line forms, telephone, employee self-service and walk-ins.
  • Documents, triages and records all incidents or service requests.
  • Documents processes and procedures for the internal knowledge base and external knowledge base.
  • Serves as an advocate for the customer to ensure a satisfactory resolution to their request or issue.
  • Keeps customers advised of the steps being taken to resolve their incident or service request.
  • Provides service excellence to customers while following the guidelines of the organization.
  • Assists with SAP troubleshooting and routine processes related to service entry, purchase requisitions and employee self-serve.
  • Assists in enforcement of corporate standard for use of PC, software, and IT applications.
  • Provides strong communication and teamwork between IT support resources and user community.
  • Serves as link between multiple support areas to coordinate problem and/or incident resolution.
  • Creates network, e-mail accounts, guest internet accounts, and remote access for the Network Support team.
  • Deactivates network accounts in support of the Network Support team, and other duties as assigned.
  • Performs other duties as assigned.

educational requirements

High School