aps4/aps5 referrals/complaints officer.

Roles available:

APS4 and APS5: Complaints Officers
Requirements:

• Previous experience in complaints management or Government advantageous (high volume complaints/customer service, e.g. telco, insurance)
• Ability to manage a high caseload, meeting deadlines and prioritising your own work
• Strong communication skills, both verbal and written
• Key qualities needed including being resilient, flexible, efficient, highly empathetic with strong attention to detail
• Proficient in Word and Excel

APS4 and APS5: Ministerial & Parliament Referral Complaints
Requirements:

• Previous experience in complaints management or with an MP Office advantageous
• This team investigates/resolves matters referred to the Minister of this agency
• Key qualities needed including being resilient, flexible, efficient, highly empathetic with strong attention to detail
• Formal communication skills both written and verbal as you will be dealing wtih Ministers and Members of Parliament
• Ability to communicate confidently with a variety of stakeholders

Specific role details:

• 37.5 standard hours per week
• Starting mid-end May
• You must be an Australian Citizen to apply
• This is a temporary contract, no leave entitlements apply
• If successful you will be asked to undergo a police check and hold an NDIS Worker Screening Check

• Access to our benefits platforms offering discounts at a range of huge retailers
• 3 x pay runs per week ensuring you are always paid within the week
• Exclusive access to roles before we go to market
• Access to our employee assistance program services, including counselling services

What's next:

Please submit your resume if you're interested in this opportunity!

Alternatively, please contact me on samantha.tuinukuafe@randstad.com.au with any questions you may have, or to see job descriptions of each position.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.