About the Role:
...
job details
summary
- melbourne, victoria
- AU$32.00 - AU$33.00 per hour, plus superannuation
- contract
- part-time
- job categorycustomer service & call center
job details
Randstad is collaborating with a leading government services provider in search of skilled professionals in customer service and call center roles for part-time positions on a 6-month contract basis, with potential extensions. These positions are based in the Melbourne CBD.
The position involves addressing customer inquiries promptly and efficiently over the phone within the Contact Centre, adhering to policies and guidelines and meeting customer service experience standards. Additionally, you will be required to work face-to-face in customer service centres as needed.
Full training is provided to help you excell in the position. You will be able to work upto 3 days from home, after one after 3 months of being in the position. You may be able to work additional hours based on the business requirements.
show moreFull training is provided to help you excell in the position. You will be able to work upto 3 days from home, after one after 3 months of being in the position. You may be able to work additional hours based on the business requirements.
Key Accountabilities:
- Provide an accurate and efficient response to internal and external customer enquiries in accordance with polices and guidelines
- Acknowledge and resolve escalated enquiries and accurately record and refer unresolved issues through appropriate channels
- Collaborate with team members to ensure a seamless customer experience
- Provide timely and accurate responses to customer inquiries via phone, email and face to face on occasion
- Participate in learning and development to become a subject matter expert
Key Capabilities:
- Previous experience in customer service and call center roles
- Excellent communication skills, both verbal and written
- Proficient with computer systems and CRM software
- Ability to multitask and prioritize in a fast-paced environment
- Must be availble to work Monday - Friday 5 hours each day( 8:00am-1:00 pm or 9:30am-2:30 pm)
- Must be able to work in a call centre and face-to-face customer service centre
Candidates must have full Australian working rights and 2 doses of Covid vaccination mandatory
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Randstad is collaborating with a leading government services provider in search of skilled professionals in customer service and call center roles for part-time positions on a 6-month contract basis, with potential extensions. These positions are based in the Melbourne CBD.
Full training is provided to help you excell in the position. You will be able to work upto 3 days from home, after one after 3 months of being in the position. You may be able to work additional hours based on the business requirements.
About the Role:
Full training is provided to help you excell in the position. You will be able to work upto 3 days from home, after one after 3 months of being in the position. You may be able to work additional hours based on the business requirements.
Key Accountabilities:
- Provide an accurate and efficient response to internal and external customer enquiries in accordance with polices and guidelines
- Acknowledge and resolve escalated enquiries and accurately record and refer unresolved issues through appropriate channels
- Collaborate with team members to ensure a seamless customer experience
- Provide timely and accurate responses to customer inquiries via phone, email and face to face on occasion
- Participate in learning and development to become a subject matter expert
...
Key Capabilities:
show more- Previous experience in customer service and call center roles
- Excellent communication skills, both verbal and written
- Proficient with computer systems and CRM software
- Ability to multitask and prioritize in a fast-paced environment
- Must be availble to work Monday - Friday 5 hours each day( 8:00am-1:00 pm or 9:30am-2:30 pm)
- Must be able to work in a call centre and face-to-face customer service centre
Candidates must have full Australian working rights and 2 doses of Covid vaccination mandatory
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
customer service, contact center, digital operator, counter staffqualifications
- Must have call center experience
education
Secondary School/High School
the application process.
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