company secretary with compliance.

Responsibilities:

1. Company Secretarial Duties:

   • Ensure compliance with all statutory and regulatory requirements, including filing of necessary documents with regulatory authorities.
   • Manage board meetings, including preparation of agendas, minutes, and resolutions, and ensure compliance with corporate governance standards.
   • Maintain corporate records and registers in accordance with applicable laws and regulations.
   • Provide guidance to the board of directors on corporate governance matters and regulatory changes.

2. Compliance Oversight:

   • Develop and implement compliance policies and procedures to ensure adherence to relevant laws, regulations, and internal policies.
   • Stay updated on changes in regulatory requirements and communicate updates to senior management.
   • Conduct internal audits and risk assessments to identify compliance issues and develop mitigation strategies.

3. Customer Service Leadership:

   • Lead the Customer Service Department, overseeing a team of representatives to deliver exceptional service to customers.
   • Develop and implement strategies to enhance the customer experience and drive customer satisfaction.
   • Establish KPIs and metrics to measure departmental performance and effectiveness.
   • Conduct regular training sessions for customer service staff to enhance skills and knowledge.

4. Cross-Functional Collaboration:

   • Collaborate with other departments, such as legal, finance, and operations, to address compliance-related matters and support organizational initiatives.
   • Serve as a liaison between the Customer Service Department and other departments to facilitate communication and problem resolution.
   • Coordinate with external legal counsel and regulatory authorities on compliance matters as needed.

Qualifications:

• Qualified Company Secretary (ACS/FCS) with membership of the Institute of Company Secretaries of India.
• Minimum [X] years of experience in company secretarial functions, compliance management, and customer service leadership roles.
• Strong understanding of corporate governance principles, statutory requirements, and regulatory frameworks.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Proven leadership skills with the ability to motivate and inspire team members.
• Proficiency in MS Office suite and knowledge of relevant compliance software.