社名
社名非公開
職種
マーケティング、販促企画、営業企画
業務内容
...
CLIENT ENGAGEMENT :• Build & animate clienteling calendar with retail, store managers, and merch teams• Understand store specific clienteling needs and challenges, be able to tailor tools/ animations support accordingly, deliver in-store clienteling activities calendar• Map & define specific animation formats for specific client segments• Drive local sales, continue to reinforce brand positioning and desirability, deliver outstanding luxury brand client experience through events• Work closely with Marketing and headquarter (HQ) team to implement and organize events and in-store actions within guidelines and defined budget• Follow-up on event ROI, evaluate effectiveness of each event and send post-event evaluations to all relevant parties including HQ in a timely manner• Monitor the in-store budget usage, support retail with personalized client actions, giftings and money cannot buy experiences• Plan, propose, and align with HQ on all client communications that are relevant to local markets, including emailing, mailing, in-store collaterals and one to one communication.• Lead the VIC gifting operations for Japan in an omnichannel perspective.• With leadership from the Managing director and and CRM HQ, identify customer focused journeys in order to increase loyalty, improve customer retention & reactivation, and drive sales growth.• Conduct testing focused an audience/ customer segments to identify best practices within each customer segmentCLIENTELING PERFORMANCE:• Drive performance and increase the contribution of clienteling revenue of the region by analyzing client segments, deep-diving into reporting, consolidating feedback, and drawing action plans• Ensure accuracy of client database, support stores in data analysis to sustain clienteling strategy• Track & Drive key KPIs: outreaches, NPS, retention rate, top clients, etc.• Be a force of proposal to drive E-Clienteling activities and targets• Prepare clienteling budget forecast, ensure proper follow up of expenses & respect of budget• Participate in global CRM projects such as Clienteling App to foster adoption• Reinforce collaboration with departments stores clienteling teams to ensure the continual recruitment of highpotential customers• Provide an “experience money cannot buy” offerings to top clients through partners and networks• Manage briefing & development of Clienteling lookbooks (seasonal/key product focus) or any other retail needs which are used for clienteling purposes• Explore new partners on local client recruitmentetc...
求められる経験
• Degree holder with experience in CRM management, preferably in luxury market.
• Strong PC skills in various MS Office applications, proficient in Excel, PowerBI is a plus
• Data-driven candidate with proven analytical skills
• Excellent communication and presentation skills, with excellent fluency in spoken and written English.
• Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving,
planning and organizing skill.
• Outgoing and friendly, assertive, positive service attitude & teamwork and action oriented
• Strong planning, organization, and time-management skills
• Ability to deal with ambiguity
保険
健康保険 厚生年金保険 雇用保険,労災保険
休日休暇
土曜日 日曜日 祝日
給与
年収700 ~ 1,000万円
賞与
-
show more
社名
社名非公開
職種
マーケティング、販促企画、営業企画
業務内容
...
CLIENT ENGAGEMENT :• Build & animate clienteling calendar with retail, store managers, and merch teams• Understand store specific clienteling needs and challenges, be able to tailor tools/ animations support accordingly, deliver in-store clienteling activities calendar• Map & define specific animation formats for specific client segments• Drive local sales, continue to reinforce brand positioning and desirability, deliver outstanding luxury brand client experience through events• Work closely with Marketing and headquarter (HQ) team to implement and organize events and in-store actions within guidelines and defined budget• Follow-up on event ROI, evaluate effectiveness of each event and send post-event evaluations to all relevant parties including HQ in a timely manner• Monitor the in-store budget usage, support retail with personalized client actions, giftings and money cannot buy experiences• Plan, propose, and align with HQ on all client communications that are relevant to local markets, including emailing, mailing, in-store collaterals and one to one communication.• Lead the VIC gifting operations for Japan in an omnichannel perspective.• With leadership from the Managing director and and CRM HQ, identify customer focused journeys in order to increase loyalty, improve customer retention & reactivation, and drive sales growth.• Conduct testing focused an audience/ customer segments to identify best practices within each customer segmentCLIENTELING PERFORMANCE:• Drive performance and increase the contribution of clienteling revenue of the region by analyzing client segments, deep-diving into reporting, consolidating feedback, and drawing action plans• Ensure accuracy of client database, support stores in data analysis to sustain clienteling strategy• Track & Drive key KPIs: outreaches, NPS, retention rate, top clients, etc.• Be a force of proposal to drive E-Clienteling activities and targets• Prepare clienteling budget forecast, ensure proper follow up of expenses & respect of budget• Participate in global CRM projects such as Clienteling App to foster adoption• Reinforce collaboration with departments stores clienteling teams to ensure the continual recruitment of highpotential customers• Provide an “experience money cannot buy” offerings to top clients through partners and networks• Manage briefing & development of Clienteling lookbooks (seasonal/key product focus) or any other retail needs which are used for clienteling purposes• Explore new partners on local client recruitmentetc...
求められる経験
• Degree holder with experience in CRM management, preferably in luxury market.
• Strong PC skills in various MS Office applications, proficient in Excel, PowerBI is a plus
• Data-driven candidate with proven analytical skills
• Excellent communication and presentation skills, with excellent fluency in spoken and written English.
• Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving,
planning and organizing skill.
• Outgoing and friendly, assertive, positive service attitude & teamwork and action oriented
• Strong planning, organization, and time-management skills
• Ability to deal with ambiguity
保険
健康保険 厚生年金保険 雇用保険,労災保険
休日休暇
土曜日 日曜日 祝日
給与
年収700 ~ 1,000万円
賞与
-
show more