Looking for a Customer Services Manager in Wood Green for a leading Property Services company.
Responsibilities:
- Take a lead role in the provision of the highest standards of customer service
- Devise and deliver initiatives to improve the standard of customer service delivered across the business
- Manage, respond to, and record customer complaints and enquires
- Improve customer satisfaction results
- Identify best practice and participate in business initiatives
- Liaise with the customer service and delivery teams of both the company and the customer in all areas of the business to enable prompt and appropriate resolution to complaint issues
- Manage the production of materials and attending various customer service meetings including monthly customer service committee
- Capture, interrogate and deliver key management information
- Carry out a programme of customer service assessments/audits
- Undertake comparison exercises with other organisations to share best practice
- Liaise with customer service professionals to provide support for various customer service initiatives
Benefits:
- Competitive Salary
- Pension
- Holiday
- Company benefits
If you are interested in the role apply below or call Rhys at randstad on 01489560018
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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