career
Work for a well known, large, reputable organisation.
Are you passionate about helping people and ready to advance your customer service career? Are you eager to join an organisation that's making a meaningful impact on the community and the lives of individuals across New Zealand? If this resonates with you, then Randstad has an exciting opportunity tailored just for you! We're on the lookout for experienced customer service professionals with backgrounds in settings like cafes, hospitality, retail stores, and more, who are eager to join our call centre team and help us achieve excellence.
Position: Contact Centre Representative
Location: Mt Wellington, New Zealand
What You'll Do: As a Contact Centre Representative, you'll become a valuable member of a welcoming team at a well-known New Zealand charity. Your primary role will involve:
- Inbound Customer Support: Answering inbound phone calls from a diverse range of potential customers, addressing their inquiries, and providing expert assistance with a positive tone and empathetic approach.
- Data Management: Accurately inputting data into computer systems to ensure that customer information and requests are properly documented and tracked.
- Collaboration: Collaborating with other service teams within the organisation to provide comprehensive assistance to customers and resolve their issues efficiently.
- Exceptional Customer Service: Demonstrating impeccable telephone etiquette, ensuring every customer interaction leaves a positive impression.
- Emotional Intelligence: Utilizing your strong emotional intelligence to connect with customers on a personal level, understanding their needs, and providing empathetic support.
- Tech-Savvy: Leveraging your tech-savvy skills to navigate various digital systems and platforms effectively.
- Composure Under Pressure: Staying composed and maintaining a high level of professionalism in high-pressure or demanding situations.
Why Choose Us?
Join a reputable New Zealand organisation with charitable status that's not only a major employer but also renowned for its positive contributions to the community and individual New Zealanders. Our modern and comfortable office, located in Mt Wellington, offers convenient parking options. We provide extensive opportunities for career growth and development, with clear pathways for advancement within our organisation. Additionally, our client is striving to win the prestigious contact centre awards, and we are looking for dedicated customer service agents to help us achieve this goal!
Job Details:
- Full-time position
- 40 hours per week
- Monday to Friday: 8:30 am - 5:00 pm
- Rotational Saturday morning shift every 4-5 weeks (7:30 am - 12:30 pm)
- Hourly rate: $26.50 per hour + 8% holiday pay
Qualifications:
To be eligible for this role, you should:
- Be a New Zealand citizen, resident, or possess a valid open work visa
- Pass a Police Check with no criminal convictions
- Have proven customer service experience in contact centres, hospitality, retail, reception, or similar roles
- Excel in high-pressure or stressful situations, demonstrating confidence and resilience
- Demonstrate excellent verbal and written communication skills
- Be technologically adept, quick to learn and use new systems accurately
- Display a strong work ethic, a passion for helping people, and a commitment to teamwork
- Experience dealing with difficult customers and providing examples of how you've successfully resolved their issues
If you possess the essential skills and experience and are eager to take your career to the next level, we invite you to apply today!
Contact: Mark Allan
Email: Mark.Allan@Randstad.co.nz
Join us in making a real difference while advancing your customer service career and helping us win the contact centre awards!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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