customer support in german - bank - in the office.

Providing information on product parameters/conditions and ongoing marketing campaigns;
Organizing branches and services;
Delivering sales-oriented presentations of the institution's product range;
Supporting marketing campaigns;
Sending termination requests via email to consultants, branches, and departments within the private and business client segments;
Concluding surveys by sending forms, requests, or result declarations, as well as handling PIN/TAN requests for online banking services;
Activating card blocking in cases of theft or loss, for example;
Managing mediation processes by referring them to branches, responsible departments, the Security Center, Quality Management, units within the Wealth Management segment, other group units, or the bank's branches;
Providing navigation assistance within the banking portal;
As a Contact Center Agent, you will also be responsible for receiving verbal feedback, registering concerns if necessary, and forwarding emails to the company's Quality Management.

Fluency in German (required).
Intermediate to advanced proficiency in English.
High school diploma (minimum requirement).
Proficiency and comfort with technology and the internet.
Previous experience in similar banking roles (non-mandatory).
Strong team spirit and excellent communication skills.