Are you fluent in German and want to work for the leading BPO worldwide, awarded as the best place to work in 2022? You will use your skills as Customer Service Agent and act as a point of contact for our banking company clients, in our offices in Lisbon.
You will provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency.
...
german customer support - in the office.
- posted 6 days ago
- closes 12 may 2024
key responsibilities
Manage incoming phone calls;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships and trust with customer through open and interactive communication;
Provide accurate, valid and complete information by using the right tools;
Follow clients’ communication procedures and guidelines;
Take the extra mile to engage customers.skills
Fluent, verbal and written in German;
Excellent communication skills;
Strong phone contact handling skills and active listening;
Customer orientation and ability to adapt/respond to different types of characters.
Able to work in rotative shifts, to help address client, customer, and business needs;
You are expected to provide background clearance (certificate for highest level of education, references from previous employment, clean criminal record).
the application process.
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