We are seeking highly organised and detail-oriented individuals as a Service Desk Representative - Level 1/Level 2 on various temporary contracts. If you possess a strong customer service background and have a genuine interest in technology, Join our team for a rewarding and dynamic experience in various temporary roles.
Responsibilities:
- Provide exceptional customer service and technical support to employees and key stakeholders
- Troubleshoot and resolve hardware and software issues at both Level 1 and Level 2, ensuring prompt resolution and adherence to government security protocols.
- Document and track support requests, maintaining meticulous records for compliance and auditing purposes.
- Assist in the development and maintenance of knowledge base articles tailored to government-specific technology environments.
Qualifications:
- Previous experience in customer service is essential
- Basic to intermediate technical proficiency, with a strong interest in technology and a commitment to staying current on security policies and procedures.
- Excellent communication skills, both verbal and written, with an understanding of the importance of confidentiality.
- Ability to work independently and collaboratively in a regulated and security-conscious environment.
- Strong problem-solving skills and attention to detail.
- Eagerness to learn and adapt to new technologies specific to operations.
How to Apply:
If you are passionate about customer service, and technology, we invite you to apply. Please submit your resume outlining your relevant experience or for more information please reach out to hayley.walsh@randstad.co.nz
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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