about the company.
My client is a listed company located in Hong Kong that is looking for an IT Manager who specializes in IT helpdesk and service delivery with team-leading and project management experience.
about the job.
- Manage the Helpdesk team of 6, ensuring that all IT support requests are handled in a timely and efficient manner
- Provide technical assistance and support to end-users, resolving issues and escalating as needed
- Involved in testing and trouble-shooting of Windows/Mac operating system
- Ensure that all IT support requests are properly documented and tracked
- Manage the IT support ticketing system, ensuring that tickets are properly assigned and resolved within the designated timeframes
- Serve as the first point of contact for senior stakeholders/VIPs seeking technical assistance around software, hardware procurement, etc.
skills & experiences required.
- Bachelor's Degree or above in Computer Science/Information Technology or a related discipline
- 8-10 years of experience combined in IT helpdesk/operation/service delivery/project management, with at least 2 years of experience in a leadership or management role; and prior experience in supporting enterprise-level business with at least 200+ users
- Solid experience in Microsoft Products (such as O356, Active Directory/Azure AD, SharePoint, etc.), virtualization, data center, etc.
- Strong experience in team management and vendor management
- Strong understanding of computer desktops, mobile devices, and other technical products
- Prior experience in inventory management and IT procurement process
- Understanding of any IT service management/ticketing systems such as ServiceNow or Zendesk etc.
- Strong analytical and problem-solving skills
- Good communication skills with proficiency in written and spoken both Cantonese and English are essential
If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW for more information, you can reach out to Kelvin Chu at kelvin.chu@randstad.com.hk
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