Responsibilities:
- Handle all types of policy alterations, policy servicing, new business and claims applications
- efficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.
- Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, or record retention exercise etc.
- Build strong relationship with Distribution team for speedy resolution of request level issues.
Requirements:
- University graduate preferred.
- Experience in the life insurance operations preferably in New Business/ Policy
- Servicing, with exposure to various type of policy alterations including fund-related transactions
- Good command of both written and spoken English and Chinese. Good Mandarin is a plus.
- Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing.