about the company
Our client is a market leader in interconnect products and services, providing innovative solutions and cutting-edge technology to both commercial and governmental customers worldwide. They maintain a comprehensive inventory across their global network to ensure they can meet any customer needs as well as the stringent standards of the aerospace industry.
about the job
Process the customer's order from the receipt of the order to the shipment (order follow-up)
- Enters customer PO's with high level of accuracy
- Resolves issues on customer PO's with sales team
- Send an acknowledgement of receipt and update customers on order status regularly
- Contributes to the team goal of confirming all customer orders within hours, long orders in under 24 hours
- Handle customer requests for order follow-up: status, tracking numbers, shipping documents, credit card receipts, etc.
- Make sure that the orders are correctly reserved by the system
- Send “open order report” to customers with accurate information and comments as recommended by the sales representative
- Update “past due” accurately on a daily basis
- Understand all customer terms & requirements
- Be proactive in informing Inside sales and/or customers about delivery issues impacting their supply chain.
- Accepts overflow work from the Sales director as needed.
skills and experiences required
- Minimum GCE O Level with at least 1 year of admin experience
- Proficient in Microsoft, Excel and other basic IT tools
- Customer Relationships skills
- Communication skills.
- Ability to follow up orders
- Ability to anticipate and manage conflict situations
- Read and analyze customer terms and requirements
If you believe you have the right skills, experience and drive to succeed, please apply now.
EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)
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