Key skills and experience ● At least 15 years of work experience in the managed services industry with a minimum of 3 years of related field experience, preferably a senior manager or Director level specializing in BPO Operations. ● Experience in Trust and Safety program for content moderation. ● Managed at least 1,000 FTEs across multiple lines of business ● Proven record of meeting and delivering targets and commitments. ● Excellent English communication skills, both verbal and written. ● Capable of building productive business relationships with clients ● Strong organizational, managerial, critical thinking, creative thinking, problem-solving decision-making, and analytical skills ● Content moderation environment work experience is a plus but not required ● Willing to work on public holidays and shifting schedules including night shifts
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Key skills and experience ● At least 15 years of work experience in the managed services industry with a minimum of 3 years of related field experience, preferably a senior manager or Director level specializing in BPO Operations. ● Experience in Trust and Safety program for content moderation. ● Managed at least 1,000 FTEs across multiple lines of business ● Proven record of meeting and delivering targets and commitments. ● Excellent English communication skills, both verbal and written. ● Capable of building productive business relationships with clients ● Strong organizational, managerial, critical thinking, creative thinking, problem-solving decision-making, and analytical skills ● Content moderation environment work experience is a plus but not required ● Willing to work on public holidays and shifting schedules including night shifts