社名
社名非公開
職種
フィールドサービスエンジニア
業務内容
...
Main Responsibilities:Service Manager shall be held responsible for the following in two aspects by leading 5-10 team members.1. Technical Aspect₋ To manage all calibration and repair work orders (WO) placed by customers for execution as scheduled;₋ To perform “lean” driven work process through the department to hit target TAT for calibration and repair;₋ To review each repair WO to direct, coach and lead service technicians to systematically approach repair work;₋ To manage parts’ inventory to constantly carry a number of parts needed for prospective repair WOs in inventory₋ To manage any equipment needed for speedy service work, applying for approval CapEx in a timely manner;₋ To manage customer and lead to conclusion for technical issues happened at customer₋ To communicate and collaborate with other APAC countries for any service project needing their support or our support2. Business Aspect₋ To weekly forecast booking/billing on service business consisting of work orders, ASP and amount as follow-up action to attain monthly, quarterly and annual plans;₋ To drive execution of performance to forecast in booking/billing and service quality₋ To deploy and push for the following business practices: Service Contract Annual Calibration Notice (EOS/Price/LT change) Escalation process₋ To drive and manage NPS activities—collection of customers’ NPS feedback, discussion with them on their feedback and implementation of improvement plans;₋ To present service strategy, business plans, progress updates covering al the above in Japanese and English
求められる経験
Qualifications:
₋ BA of applicable fields, such as electronic engineering, mechanical engineering, etc.
₋ Experience of more than 5 years of field service in equipment or machinery industry.
₋ Experience of more than 3 years of service/field engineering manager in equipment industry
₋ Strong English communication
Must to have
₋ Having over 3 years people Management experience.
₋ Excellent communication skills including good spoken and written language(s) (Japanese and English), presentation & reports writing skills.
₋ Good sense of Analytical, Problem Solving and Decision-Making skills.
₋ Self motivated, independent and result oriented working style.
₋ Coaching skills for service engineers in improving talents, capabilities and skills.
₋ Controls work flow, quality, priority of work, and determines methods and sequence of operations.
₋ Improving capability after root cause analysis for customer problems and complaints.
₋ Excellent communication skills with customers on technical issues.
Nice to have
₋ Strong technical knowledge about measuring systems and good ex
₋ Capability of proposing new ideas to improve performance and profitability of services.
₋ Developing and delivering multi-mode communications that convey a clear understanding of the need of different audiences.
保険
健康保険,厚生年金保険,雇用保険,労災保険
休日休暇
日曜日,土曜日,祝日
給与
年収1,000 ～ 1,400万円
賞与
年2回
show more
社名
社名非公開
職種
フィールドサービスエンジニア
業務内容
Main Responsibilities:Service Manager shall be held responsible for the following in two aspects by leading 5-10 team members.1. Technical Aspect₋ To manage all calibration and repair work orders (WO) placed by customers for execution as scheduled;₋ To perform “lean” driven work process through the department to hit target TAT for calibration and repair;₋ To review each repair WO to direct, coach and lead service technicians to systematically approach repair work;₋ To manage parts’ inventory to constantly carry a number of parts needed for prospective repair WOs in inventory₋ To manage any equipment needed for speedy service work, applying for approval CapEx in a timely manner;₋ To manage customer and lead to conclusion for technical issues happened at customer₋ To communicate and collaborate with other APAC countries for any service project needing their support or our support2. Business Aspect₋ To weekly forecast booking/billing on service business consisting of work orders, ASP and amount as follow-up action to attain monthly, quarterly and annual plans;₋ To drive execution of performance to forecast in booking/billing and service quality₋ To deploy and push for the following business practices: Service Contract Annual Calibration Notice (EOS/Price/LT change) Escalation process₋ To drive and manage NPS activities—collection of customers’ NPS feedback, discussion with them on their feedback and implementation of improvement plans;₋ To present service strategy, business plans, progress updates covering al the above in Japanese and English
...
求められる経験
Qualifications:
₋ BA of applicable fields, such as electronic engineering, mechanical engineering, etc.
₋ Experience of more than 5 years of field service in equipment or machinery industry.
₋ Experience of more than 3 years of service/field engineering manager in equipment industry
₋ Strong English communication
Must to have
₋ Having over 3 years people Management experience.
₋ Excellent communication skills including good spoken and written language(s) (Japanese and English), presentation & reports writing skills.
₋ Good sense of Analytical, Problem Solving and Decision-Making skills.
₋ Self motivated, independent and result oriented working style.
₋ Coaching skills for service engineers in improving talents, capabilities and skills.
₋ Controls work flow, quality, priority of work, and determines methods and sequence of operations.
₋ Improving capability after root cause analysis for customer problems and complaints.
₋ Excellent communication skills with customers on technical issues.
Nice to have
₋ Strong technical knowledge about measuring systems and good ex
₋ Capability of proposing new ideas to improve performance and profitability of services.
₋ Developing and delivering multi-mode communications that convey a clear understanding of the need of different audiences.
保険
健康保険,厚生年金保険,雇用保険,労災保険
休日休暇
日曜日,土曜日,祝日
給与
年収1,000 ～ 1,400万円
賞与
年2回
show more
