JD For - Technical Helpdesk Support Using Service Now
Education Qualification – Graduate
Experience - 5-6 year’s
Number of Open Positions – 10
Hiring Location – Kolkata
Requirement :-
• Hands-on experience in End-user computing, Hardware & Networking Support.
• Expertise in troubleshooting of Operating systems (Windows 11, IOS), email clients (MS 365),
...
application issues (investigations).
• Hardware/software products for compatibility and performance.
• Requirements understanding and facilitate testing of the same during UAT/pilot.
• Ability to Perform Root Cause Analysis for the incident tickets.
• Process Documentation: Prior experience in updating process documents, KBs, SOP’s.
• New Technology/Product Evaluation and Implementation: Understand, evaluate, carry out pilots,
recommend, take approval and implement new products and technologies
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JD For - Technical Helpdesk Support Using Service Now
Education Qualification – Graduate
Experience - 5-6 year’s
Number of Open Positions – 10
Hiring Location – Kolkata
Requirement :-
• Hands-on experience in End-user computing, Hardware & Networking Support.
• Expertise in troubleshooting of Operating systems (Windows 11, IOS), email clients (MS 365),
application issues (investigations).
• Hardware/software products for compatibility and performance.
• Requirements understanding and facilitate testing of the same during UAT/pilot.
• Ability to Perform Root Cause Analysis for the incident tickets.
• Process Documentation: Prior experience in updating process documents, KBs, SOP’s.
• New Technology/Product Evaluation and Implementation: Understand, evaluate, carry out pilots,
recommend, take approval and implement new products and technologies