- One of the best selling brands on Shopee
- Company performance bonus
- People Management Opportunity
about the company
Randstad is partnering with a rapidly growing home appliance brand that is the top choice for hundred of thousands of satisfied customers across SEA. They have won many accolades and awards, including being the No.1 Bestselling Brand within their category on Shopee.
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about the job
You will be reporting directly to the CEO of the business. Your role is to manage the after-sales service process; ensuring customer satisfaction through effective problem solving while building trust with the customer.
Job Responsibilities:
- You will be managing a team of technical personnel, customer service representatives, and administrative staff.
- You will be overseeing the service and repair operations, ensuring timely and efficient resolution of customer issues and inquiries
- Ensure exceptional customer service by guiding the customer service team in providing professional assistance and resolving customer concerns through various channels, including in-person interactions, phone calls, emails, and chat
- Collaborate with technical personnel to provide support and guidance in troubleshooting and resolving complex technical issues related to home appliances
Job Requirements:
- Minimum of 2 years in a managerial or supervisory role, preferably within the home appliance or consumer electronics industry, or related industries
- Familiar with repair processes, troubleshooting methods is highly desirable
- Leadership skills
- Customer service oriented and strong communication
- Able to work 9:30AM - 1:00PM on Saturdays
If you would like tinkering around and helping customers, this is a great opportunity for you! Click "apply" to submit your application today.
