about the company
Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care.
about the job
Supporting Client Teams:
- Help Sales, Relationship Management, and Merchant Services with admin tasks and communication.
- Manage emails and calls to ensure smooth communication.
Handling Inquiries and Complaints:
- Address internal teams' questions about client transactions.
- Escalate complex issues and keep clear records.
Monitoring Cases and Compliance:
- Track client cases to meet deadlines and resolve issues.
- Communicate with teams to solve problems efficiently.
Managing Data and Reporting:
- Keep client records accurate and organized.
- Prepare clear reports on case updates and metrics.
Assisting with Projects:
- Help with research and process improvement.
- Be flexible and ready to take on new tasks.