社名
社名非公開
職種
カスタマーサービス
業務内容
...
Customer Service Manager job opportunityat a global Life Science companyThis position involves managing the overall customer service through four teams, each with their respective team leader. The customer service team consists of approximately 30 members.Position SummaryLeading the Japan Customer Service team to carry outthe Order Fulfillment needs of our customers. Ensuring and continuously improving customer experience by aligning and co-working with sales, marketing, technical engineers, finance and other Supply Chain departments such as planning, logistics and procurement teams.Requirements for the role:Confidence of managing a team of 20-30 subordinates, including leadership development and nurturing of team members.People management experience.Ability to manage CS Key Performance Indicators (KPIs), such as CAS scores and call response rates. Proactive action should be taken in case of any discrepancies or errors.Understanding of processes and capability to make necessary improvements. Experience in leading process improvement initiatives is desired.
求められる経験
Customer Service
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収900 ~ 1,300万円
賞与
Yes
show more
社名
社名非公開
職種
カスタマーサービス
業務内容
Customer Service Manager job opportunityat a global Life Science companyThis position involves managing the overall customer service through four teams, each with their respective team leader. The customer service team consists of approximately 30 members.Position SummaryLeading the Japan Customer Service team to carry outthe Order Fulfillment needs of our customers. Ensuring and continuously improving customer experience by aligning and co-working with sales, marketing, technical engineers, finance and other Supply Chain departments such as planning, logistics and procurement teams.Requirements for the role:Confidence of managing a team of 20-30 subordinates, including leadership development and nurturing of team members.People management experience.Ability to manage CS Key Performance Indicators (KPIs), such as CAS scores and call response rates. Proactive action should be taken in case of any discrepancies or errors.Understanding of processes and capability to make necessary improvements. Experience in leading process improvement initiatives is desired.
求められる経験
Customer Service
保険
健康保険 厚生年金保険 雇用保険
...
休日休暇
土曜日 日曜日 祝日
給与
年収900 ~ 1,300万円
賞与
Yes
show more