社名
社名非公開
職種
カスタマーサービス
業務内容
...
Customer Support Lead at Global Dental CompanyTo enhance customer experience (CX) and facilitate effective resolution of customer problems withdentists and orthodontists, by providing first-line contact via multiple channels inclusive of phone,email and online chat.Key Responsibilities:- Handle and clarify inquiries, requests and issues raised by existing customers concerning bothproduct/service and treatment plan.- - Lead and manage customer problem-solving cases liaising/coordinating with both Japan team(sales, treatment support specialist, and clinical advisor) and regional counterparts.- Regularly monitoring CS-related KPIs and contribute ideas and suggestions for further improving CXQualifications:- Customer focus, player-learner mindset, take ownership, collaborative.顧客中心主義、業務に責任を持ち学び続けるマインド、協調性がある- A pleasant personality with good interpersonal skill.明るく、対人能力に優れた性格。- Fluency in both Japanese and English(inclusive of both writing and speaking).日本語および英語(読み書き、会話ともに)に堪能であること。- Solid capability and experience in customer case management顧客ケース管理における確かな能力と経験- IT familiarity (with both spreadsheets and online CS platform) and quick learnerITに精通し(スプレッドシートとオンラインCSプラットフォームの両方に精通)、学習が早い。- At least 2 years of working experience in CS lead role necessary, regardless of industry setting業種を問わず、CS Lead業務における実務経験が2年以上必要
求められる経験
Customer Service
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収500 ~ 850万円
賞与
Yes
show more
社名
社名非公開
職種
カスタマーサービス
業務内容
Customer Support Lead at Global Dental CompanyTo enhance customer experience (CX) and facilitate effective resolution of customer problems withdentists and orthodontists, by providing first-line contact via multiple channels inclusive of phone,email and online chat.Key Responsibilities:- Handle and clarify inquiries, requests and issues raised by existing customers concerning bothproduct/service and treatment plan.- - Lead and manage customer problem-solving cases liaising/coordinating with both Japan team(sales, treatment support specialist, and clinical advisor) and regional counterparts.- Regularly monitoring CS-related KPIs and contribute ideas and suggestions for further improving CXQualifications:- Customer focus, player-learner mindset, take ownership, collaborative.顧客中心主義、業務に責任を持ち学び続けるマインド、協調性がある- A pleasant personality with good interpersonal skill.明るく、対人能力に優れた性格。- Fluency in both Japanese and English(inclusive of both writing and speaking).日本語および英語(読み書き、会話ともに)に堪能であること。- Solid capability and experience in customer case management顧客ケース管理における確かな能力と経験- IT familiarity (with both spreadsheets and online CS platform) and quick learnerITに精通し(スプレッドシートとオンラインCSプラットフォームの両方に精通)、学習が早い。- At least 2 years of working experience in CS lead role necessary, regardless of industry setting業種を問わず、CS Lead業務における実務経験が2年以上必要
...
求められる経験
Customer Service
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収500 ~ 850万円
賞与
Yes
show more