Expression of Interest Ad: Customer Service Manager / Team Lead: Build a Thriving Team!
Are you a passionate and experienced Customer Service professional seeking exciting new challenges? We're building a network of high-performing leaders, and we want YOU! Express your interest today and let us showcase your skills to land you the perfect opportunity.
Why Partner with Us?
...- Exclusive Access: Be the first to hear about top Customer Service Leader and Team Lead positions across various industries.
- Expert Coaching: Receive personalised interview preparation and career guidance to confidently showcase your strengths.
- Market Exposure: We leverage our extensive network to connect you with the most relevant companies seeking exceptional leaders.
- Career Progression: We're invested in your growth and partner with you to find the ideal opportunity to propel your career forward.
Who We're Looking For:
- Proven experience leading and motivating customer service teams to deliver exceptional service.
- A strong record of coaching and developing successful customer service representatives.
- A history of exceeding service level agreements (SLAs) and fostering a positive and productive team environment.
- Expertise in KPI (key performance indicator) measurement and analysis, utilising data to drive continuous improvement in customer service, efficiency, and team performance.
- The ability to inspire, motivate, and empower teams to achieve outstanding results.
- Excellent communication skills to build strong relationships with both internal and external stakeholders.
Key Responsibilities (Customer Service Team Lead & Manager):
- Lead and guide a team of customer service representatives, championing superior customer service and consistently exceeding SLAs.
- Conduct significant one-on-one meetings, utilising KPIs to mentor and refine team member performance.
- Provide extensive support to customers, delivering expert guidance (including phone support, if applicable).
- Be prepared to proactively step in and offer direct support to the team when needed.
Additional Responsibilities (Customer Service Manager):
- Oversee the entire customer service operation, developing and implementing strategies to improve customer experience, efficiency, and team performance, with a focus on exceeding SLAs.
- Analyse data to identify trends and implement training programs to continuously improve the team's skills based on KPI measurement and analysis.
Salary and Benefits:
Salary Range: Team Leader $65k-$85k, Manager $95k-$115k
Ready to Showcase Your Skills and Land Your Dream Job?
Apply today to express your interest!
Kind regards,
Mark Allan - Senior Consultant, Randstad Recruitment
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
