junior technical support analyst.

They have a fast-paced environment where hard work, initiative, teamwork and flexibility are prized, and are currently looking for a like minded individual to fill this key role.

The company has a collaborative, open door culture based on trust, where new ideas are always welcome.

If you have a strong work ethic and are looking to make a difference and feel appreciated, APPLY NOW by clicking on the Apply button or send you resume directly to our dedicated professionals mentioned below.

Advantages
- Three weeks Vacation
- Extended health benefits
- Complementary gym at the Tech Park

Responsibilities
• Provide a positive customer experience to all clients via phone and remote access by working
efficiently and courteously towards the resolution of all user queries, concerns and problems.
• Record/Log all calls, problem and solutions in the company customer resource management
system in both a timely and accurate manner.
• Develop and maintain superior knowledge of the companies technology and services
• Participate in proactive projects designed to improve customer satisfaction and business
performance
• Provide product support to Project Managers/coordinators and trainers as needed.
• Manage, where appropriate, remote software upgrades for clients
• Offer additional products and/or services
• Assist with the full set up of the companies PCs before they are shipped to clients.
• Troubleshooting of installed systems at customer sites throughout North America
• Assist with project commissioning throughout North America when required
• Operation of electronic analysis equipment such as digital multi-meters and proprietary test
equipment
• Participation in Quality Assurance Programs
• Conduct all work-related activities in a professional and knowledgeable manner.
• Other duties as assigned

Qualifications
• Undergraduate degree or technical diploma preferable
• Customer service training an asset

Experience:
• Experience working with technology in a Windows (W7, W10, W11) based environment
• Experience working in a technology-based call support environment or providing customer
facing technology installation or support services an asset
• Install, repair, and maintain PCs
• Microsoft 365 (Teams, Outlook, Office).
• Experience with Linux is an asset.
• Experience with Salesforce CRM is an asset.

Skills/Competencies:
• Demonstrated excellence in customer service or client interactions
• Demonstrate patience in all customer contact situations, including maintaining a pleasant
and professional tone and manner
• Excellent communications skills both written and verbal
• Highly organized with excellent time management skills and multi-tasking abilities including
the ability to be flexible and adapt to changes quickly
• Flexible and adaptable with a strong desire for success
• Strong aptitude toward technology and an ability to learn quickly including strong computer
navigation skills and PC Knowledge
• Dependable with strong attention to detail
• Ability to work as a team member, as well as independently

****Please Note: Ving Card Electronic Locks skills set (RFID Technology) is a MUST, any applications without this skillset will not be considered****


Summary
If this is you, APPLY NOW! or email our dedicated professionals directly on the emails below.

gurdas.bhanwar@randstaddigital.com
karlee.movrin@randstaddigital.com
abhilasha.borkotoky@randstaddigital.com
jay.gill@randstaddigital.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.