Overview
Firm is looking for a Presales Manager who can conceptualize and design solutions for Business Process Outsourcing services, automation (RPA/Hyperautomation), process mining and improvement, contact center optimization, fiber network plan & design and field services operations.
Responsibilities
Role: Presales Manager
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Exp: 10 to 15 years
Location: Chennai
Domain: Presales + Telecom + BPO
Skills: Presales, Bid Management, RFP, RFQ, Proposal writing and Proposal development.
Primary Skills: Proposal Management, Proposal Development, Impactful Presentations, Financial Modelling and ROI
Secondary Skills: Customer Operations, Business Operations, Back End Operations, Field Operations.
Responsibilities:
- Conceptualize and design solutions for Business Process Outsourcing services, automation (RPA/Hyperautomation), process mining and improvement, contact center optimization, fiber network plan & design and field services operations.
- Participate in RFP's new client pursuits and articulate the solutioning, approach and methodology with key focus on customers’ business outcomes.
- Perform market research on relevant technologies and solutions, and onboard..
- Liaise and coordinate with cross functional teams to deliver end-to-end solution.
- Ensure company processes around deal qualification, margins and best practices are followed.
Primary Requirements:
- Strong Telecom and/or BPO domain knowledge.
- Ability to liaise extensively with clients, internal stake holder.
- Strong understanding of business metrics, financial models, and ROI analysis.
- Handle client conversations with senior stakeholders.
- Experience of working with CXO level audience and performing analysis, presenting reports etc.
- Excellent Presentation, documentation, and spreadsheet skills.
- Ability to manage and own proposals working in a strongly matrixed organization.
- Excellent presentation and customer-facing skills.
Secondary Requirements:
- Ability to prioritize conflicting activities.
- Broad knowledge of major out-of-box platforms such as Amdocs, IQGEO, SFDC, ServiceNow etc.
Requirements
- Min. Bachelor’s degree (in any field)
- Excellent Presentation, documentation, and spreadsheet skills.
- Telecom and/or BPO domain knowledge