6 jobs found for banking

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    • bucuresti, bucuresti
    • permanent
    OfferFor our client, a well known multinational company, which offers meal tickets, we are looking for a Customer Journey Specialist to join a very nice Customer Experience team. ScopeBe a partner and decision driver for the company to maximize business performance and ensureexcellent customer experience through:● Having the customer experience embody the company’s vision, values and differentiationfrom competitors;● Representing the voice of the customer across all stakeholder targets, B2B and B2Ccustomers;● Driving the understanding of customer insights throughout the organization and facilitatingdata-driven decision making;● Managing the customer journeys within the organization, providing analytical andconsulting support to Customer Success, Marketing and Commercial teams.Responsibilites: Responsible for the customer journey strategy, together with other business stakeholders;● Describe and map the customer journeys, in order to align products/services, processes,channel communication and policies;● Integrate and advance different initiatives across the customer journey;● Develop and curate the customer journey maps as needed, both end-to-end and microjourney/stages, both current and future states, etc.;● Participate in various projects, involving different business stakeholders, with the aim tocreate more added value to customers;● Contribute to optimizing processes in a customer-centric way to ensure an excellentcustomer experience;● Champion the customer experience assessments throughout all customer journey’stouchpoints and contribute to root cause diagnosis of pain points supporting meaningfulprocess changes;● Support the Customer Experience Manager in developing and tracking the deliverables,including CX KPIs measurement, to ensure the delivery of the CX strategy in line with theCX roadmap;● Engage proactively and effectively with key internal stakeholders where needed at thelocal and global level;● Coordinate and collaborate with other internal stakeholders on the Voice of the Customerinitiatives within the organization.Required skills and profile: MUST:● Driven by customer empathy and an advocate on behalf of Customers;● Subject matter expert: knowledge of segmentation principles and personas design,journey mapping principles and elements, empathy map vs. journey map vs. serviceblueprint;● Knowledge and understanding of CX approaches and tools (e.g. NPS, CES, closed-loopsystems, journey mapping);Customer Journey Specialist● Excellent stakeholder communication and relationship management skills, includingcross-functional project experience;● Ability to work independently, solution-focused work ethic and high degree of flexibility insupporting multiple projects of varying complexities and priorities;● Strong analytical, data mining as well as presentation skills;● Experience with Microsoft Office – Excel and PowerPoint in particular;● Language: English – advanced writing, reading and speaking;● 2-4 years professional experience in market research, UX research, CX or VOC analytics,product development, customer insights or understanding customer needs, ideally bothB2B (mainly) and B2C;NICE TO HAVE:● Educational background in Marketing, Statistics, Social Sciences; CX related certificationwould represent a plus;● Workshop facilitation skills and experience with different workshop facilitation techniquesand/or cross-functional team discussions;● Knowledge and experience with CRM systems and survey platforms;● Knowledge and experience with journey mapping tools or platforms.  
    OfferFor our client, a well known multinational company, which offers meal tickets, we are looking for a Customer Journey Specialist to join a very nice Customer Experience team. ScopeBe a partner and decision driver for the company to maximize business performance and ensureexcellent customer experience through:● Having the customer experience embody the company’s vision, values and differentiationfrom competitors;● Representing the voice of the customer across all stakeholder targets, B2B and B2Ccustomers;● Driving the understanding of customer insights throughout the organization and facilitatingdata-driven decision making;● Managing the customer journeys within the organization, providing analytical andconsulting support to Customer Success, Marketing and Commercial teams.Responsibilites: Responsible for the customer journey strategy, together with other business stakeholders;● Describe and map the customer journeys, in order to align products/services, processes,channel communication and policies;● Integrate and advance different initiatives across the customer journey;● Develop and curate the customer journey maps as needed, both end-to-end and microjourney/stages, both current and future states, etc.;● Participate in various projects, involving different business stakeholders, with the aim tocreate more added value to customers;● Contribute to optimizing processes in a customer-centric way to ensure an excellentcustomer experience;● Champion the customer experience assessments throughout all customer journey’stouchpoints and contribute to root cause diagnosis of pain points supporting meaningfulprocess changes;● Support the Customer Experience Manager in developing and tracking the deliverables,including CX KPIs measurement, to ensure the delivery of the CX strategy in line with theCX roadmap;● Engage proactively and effectively with key internal stakeholders where needed at thelocal and global level;● Coordinate and collaborate with other internal stakeholders on the Voice of the Customerinitiatives within the organization.Required skills and profile: MUST:● Driven by customer empathy and an advocate on behalf of Customers;● Subject matter expert: knowledge of segmentation principles and personas design,journey mapping principles and elements, empathy map vs. journey map vs. serviceblueprint;● Knowledge and understanding of CX approaches and tools (e.g. NPS, CES, closed-loopsystems, journey mapping);Customer Journey Specialist● Excellent stakeholder communication and relationship management skills, includingcross-functional project experience;● Ability to work independently, solution-focused work ethic and high degree of flexibility insupporting multiple projects of varying complexities and priorities;● Strong analytical, data mining as well as presentation skills;● Experience with Microsoft Office – Excel and PowerPoint in particular;● Language: English – advanced writing, reading and speaking;● 2-4 years professional experience in market research, UX research, CX or VOC analytics,product development, customer insights or understanding customer needs, ideally bothB2B (mainly) and B2C;NICE TO HAVE:● Educational background in Marketing, Statistics, Social Sciences; CX related certificationwould represent a plus;● Workshop facilitation skills and experience with different workshop facilitation techniquesand/or cross-functional team discussions;● Knowledge and experience with CRM systems and survey platforms;● Knowledge and experience with journey mapping tools or platforms.  
    • buzau, buzau
    • permanent
    OfferPentru clientul nostru, un foarte cunoscut comerciant online, recrutam Ofiter credite pentru show-room-ul din Shopping City Buzau (Bulevardul Unirii 232). Atrage clienți noi și ajută la reținerea celor actuali; Oferă detalii despre tipurile de rate existente; Realizează operațiuni de rate-ecredit; Realizează documente necesare si le trimite către reprezentantul IFN.Cerinte:- Experienta in banci/vanzari;- Minim diploma de BAC. Program de lucru: 8h/zi in intervalul 10:00 – 22:00, inclusiv doua weekend-uri lucrate/luna.Pachet salarial:- salariu fix motivant;-tichete de masa aproximativ 300 lei/luna;- asigurare medicala privata;- bonus din credite. 
    OfferPentru clientul nostru, un foarte cunoscut comerciant online, recrutam Ofiter credite pentru show-room-ul din Shopping City Buzau (Bulevardul Unirii 232). Atrage clienți noi și ajută la reținerea celor actuali; Oferă detalii despre tipurile de rate existente; Realizează operațiuni de rate-ecredit; Realizează documente necesare si le trimite către reprezentantul IFN.Cerinte:- Experienta in banci/vanzari;- Minim diploma de BAC. Program de lucru: 8h/zi in intervalul 10:00 – 22:00, inclusiv doua weekend-uri lucrate/luna.Pachet salarial:- salariu fix motivant;-tichete de masa aproximativ 300 lei/luna;- asigurare medicala privata;- bonus din credite. 
    • bucuresti, bucuresti
    • permanent
    Job descriptionResponsabilitati: Să prezinți jocul într-o manieră profesională, arătând abilități excepționale de prezentare, fiind întotdeauna în conformitate cu așteptările de performanță ale companiei;Să fii imaginea companiei, oferind cunoștințe de specialitate și o calitate superioară a jocurilor;Să implici jucătorii în experiența jocurilor live;Menține un nivel profesional de competență tehnică la toate jocurile și să respecți regulile interne;Efectueaza toate operațiunile din jocuri în conformitate cu legislația în vigoare și cu standardele cerute de eficiență, securitate și satisfacția clienților; OfferPachet de beneficii:Salariu Net: 3720 lei ;Pachet de relocare: 2800 RON Net pentru candidatii care vin din alte orase;Bonusuri de performanta;Spor de noapte si de weekend;Asigurare medicala; 
    Job descriptionResponsabilitati: Să prezinți jocul într-o manieră profesională, arătând abilități excepționale de prezentare, fiind întotdeauna în conformitate cu așteptările de performanță ale companiei;Să fii imaginea companiei, oferind cunoștințe de specialitate și o calitate superioară a jocurilor;Să implici jucătorii în experiența jocurilor live;Menține un nivel profesional de competență tehnică la toate jocurile și să respecți regulile interne;Efectueaza toate operațiunile din jocuri în conformitate cu legislația în vigoare și cu standardele cerute de eficiență, securitate și satisfacția clienților; OfferPachet de beneficii:Salariu Net: 3720 lei ;Pachet de relocare: 2800 RON Net pentru candidatii care vin din alte orase;Bonusuri de performanta;Spor de noapte si de weekend;Asigurare medicala; 
    • bucuresti, bucuresti
    • permanent
    Job descriptionResponsabilitati: Să prezinți jocul într-o manieră profesională, arătând abilități excepționale de prezentare, fiind întotdeauna în conformitate cu așteptările de performanță ale companiei;Să fii imaginea companiei, oferind cunoștințe de specialitate și o calitate superioară a jocurilor;Să implici jucătorii în experiența jocurilor live;Menține un nivel profesional de competență tehnică la toate jocurile și să respecți regulile interne;Efectueaza toate operațiunile din jocuri în conformitate cu legislația în vigoare și cu standardele cerute de eficiență, securitate și satisfacția clienților; Requirements  OfferPachet de beneficii:Salariu Net: 3720 lei ;Pachet de relocare: 2800 RON Net pentru candidatii care vin din alte orase;Bonusuri de performanta;Spor de noapte si de weekend;Asigurare medicala;Contract pe perioada nedeterminata;Program in 3 ture, 8 h/tura;  
    Job descriptionResponsabilitati: Să prezinți jocul într-o manieră profesională, arătând abilități excepționale de prezentare, fiind întotdeauna în conformitate cu așteptările de performanță ale companiei;Să fii imaginea companiei, oferind cunoștințe de specialitate și o calitate superioară a jocurilor;Să implici jucătorii în experiența jocurilor live;Menține un nivel profesional de competență tehnică la toate jocurile și să respecți regulile interne;Efectueaza toate operațiunile din jocuri în conformitate cu legislația în vigoare și cu standardele cerute de eficiență, securitate și satisfacția clienților; Requirements  OfferPachet de beneficii:Salariu Net: 3720 lei ;Pachet de relocare: 2800 RON Net pentru candidatii care vin din alte orase;Bonusuri de performanta;Spor de noapte si de weekend;Asigurare medicala;Contract pe perioada nedeterminata;Program in 3 ture, 8 h/tura;  
    • bucuresti, bucuresti
    • permanent
    OfferA Data Analytics company with extensive experience in the area of data acquisition, data storageand processing, data visualisation and statistical analysis. We partnered with the best in-class datavendors, is representing them on the Romanian territory and is implementing their technologies in Europe,Middle East. Tableau Software best in class in data visualisation, Gold Standard in Gartner - Tableau Premier PartnerMicrofocus Vertica petabytes-scale Big Data solution -Vertica Gold PartnerTalend Gartner Magic Quadrant for Data Quality Tools - Gold PartnerSalesForce btProvider is a Registered Partner In terms of services, the company covers all areas of a data project, from implementation, consultancy, advisory, training, outsourcing services to technical setup at all data levels of a data project.Domain experience: Telecom, Banking, Oil & Gas, Utilities, FMCG, Pharmaceuticals, Ports, Retail, Insurance,Holdings, Government, Quick Services Restaurants, Gaming, Betting, IT, Health and Leisure. What you are going to do:Act as the contact person for contract management & invoicing operations to/from customers andpartners.Ensure the financial registry is accurate and up to date.Responsible for debt collection from customers.Partner with HR to maintain office policies, as necessary.Organize office operations and procedures.manage relationships with vendors, ensuring that all items are invoiced and paid on time.manage contract and price negotiations with various vendors.coordinate the cleaning, reception and health and safety activities.Offers support in creating management reports.Travel, transfer, and accommodation arrangements.Support staff induction activities.Support for starters & leavers (prepare documents, activate office cards). What we need from you: Fluent in English (written and oral).Microsoft Office (Outlook, Excel, PowerPoint, Word).Attention to details.Client facing, people focused, customer care mindset.Ability to understand business processes.Strong analytical and organizational skills.Time management skills, resilient to change.The ability to communicate effectively with individuals at all levels of an organization in a tactful,professional manner.Customer and service-oriented approach in dealing with peers and suppliers.People orientation and an eye for the company resources.Sociable and proactive attitude. Extra:Experience in working with an accounting system / ERPExperience in working with a CRM system Why you will love working with us: You will work with a young and energetic teamYou will take part in the journey as partner of some of the best digitalization tools in the marketYou will have the opportunity to work in a cross-industry domainFlexible working hoursHealthcare packageKnowledge sharing cultureOn demand work from home
    OfferA Data Analytics company with extensive experience in the area of data acquisition, data storageand processing, data visualisation and statistical analysis. We partnered with the best in-class datavendors, is representing them on the Romanian territory and is implementing their technologies in Europe,Middle East. Tableau Software best in class in data visualisation, Gold Standard in Gartner - Tableau Premier PartnerMicrofocus Vertica petabytes-scale Big Data solution -Vertica Gold PartnerTalend Gartner Magic Quadrant for Data Quality Tools - Gold PartnerSalesForce btProvider is a Registered Partner In terms of services, the company covers all areas of a data project, from implementation, consultancy, advisory, training, outsourcing services to technical setup at all data levels of a data project.Domain experience: Telecom, Banking, Oil & Gas, Utilities, FMCG, Pharmaceuticals, Ports, Retail, Insurance,Holdings, Government, Quick Services Restaurants, Gaming, Betting, IT, Health and Leisure. What you are going to do:Act as the contact person for contract management & invoicing operations to/from customers andpartners.Ensure the financial registry is accurate and up to date.Responsible for debt collection from customers.Partner with HR to maintain office policies, as necessary.Organize office operations and procedures.manage relationships with vendors, ensuring that all items are invoiced and paid on time.manage contract and price negotiations with various vendors.coordinate the cleaning, reception and health and safety activities.Offers support in creating management reports.Travel, transfer, and accommodation arrangements.Support staff induction activities.Support for starters & leavers (prepare documents, activate office cards). What we need from you: Fluent in English (written and oral).Microsoft Office (Outlook, Excel, PowerPoint, Word).Attention to details.Client facing, people focused, customer care mindset.Ability to understand business processes.Strong analytical and organizational skills.Time management skills, resilient to change.The ability to communicate effectively with individuals at all levels of an organization in a tactful,professional manner.Customer and service-oriented approach in dealing with peers and suppliers.People orientation and an eye for the company resources.Sociable and proactive attitude. Extra:Experience in working with an accounting system / ERPExperience in working with a CRM system Why you will love working with us: You will work with a young and energetic teamYou will take part in the journey as partner of some of the best digitalization tools in the marketYou will have the opportunity to work in a cross-industry domainFlexible working hoursHealthcare packageKnowledge sharing cultureOn demand work from home
    • ceptura
    • permanent
    Job descriptionActivitate:- administrarea clientilor arondați, din portofoliul repartizat prin conceperea, întreținerea și administrarea corespondenței oficiale cu clienții in stransa legatura cu Directorul de vanzari de tara;- cunoașterea operativa a condițiilor comerciale stabilite in contractele de vanzare-cumparare ;- elaborare oferta in conformitate cu informatiile primite de la Directorul de vanzari;- evidenta contractelor de vanzare-cumparare aferente clienților din portofoliu (inregistrare in ERP pentru firme mari, nu reseller, dealer), urmarire plati ;- intocmirea documentației specifice activității în ERP inclusiv a eventualelor reclamatii aparute ;- asigurarea serviciilor de consiliere și suport tehnic de specialitate clienților;Requirements- Cunoastere limba engleza scris si vorbit – nivel mediu spre avansat- Experienta 2 – 3 ani in oferire activitate suport clientilor (constitue avantaj experienta tehnica/ constructii)- Abilitati bune de relationare /comunicare scrisa si verbala cu clienti;- Atentie la detalii si abilitatea de a gestiona informatii pe mai multe canale;- Experienta in utilizare softuri ERP;- Disponibilitate de a invatat date tehnice.- Abilitate de a gestiona intr-un timp efficient si organizat atributiile date.- Excel – nivel mediu OfferRandstad Romania recruteaza operator back office cunoscator de limba engleza pentru un producator de usi si ferestre din material PVC.ApplicationsProgram de lucru: 09:00 - 17:30 (pauza de masa);Se lucrează exclusiv de acasă;Salariu fix + echipament oferit de companie;Contract pe perioada nedeterminata.
    Job descriptionActivitate:- administrarea clientilor arondați, din portofoliul repartizat prin conceperea, întreținerea și administrarea corespondenței oficiale cu clienții in stransa legatura cu Directorul de vanzari de tara;- cunoașterea operativa a condițiilor comerciale stabilite in contractele de vanzare-cumparare ;- elaborare oferta in conformitate cu informatiile primite de la Directorul de vanzari;- evidenta contractelor de vanzare-cumparare aferente clienților din portofoliu (inregistrare in ERP pentru firme mari, nu reseller, dealer), urmarire plati ;- intocmirea documentației specifice activității în ERP inclusiv a eventualelor reclamatii aparute ;- asigurarea serviciilor de consiliere și suport tehnic de specialitate clienților;Requirements- Cunoastere limba engleza scris si vorbit – nivel mediu spre avansat- Experienta 2 – 3 ani in oferire activitate suport clientilor (constitue avantaj experienta tehnica/ constructii)- Abilitati bune de relationare /comunicare scrisa si verbala cu clienti;- Atentie la detalii si abilitatea de a gestiona informatii pe mai multe canale;- Experienta in utilizare softuri ERP;- Disponibilitate de a invatat date tehnice.- Abilitate de a gestiona intr-un timp efficient si organizat atributiile date.- Excel – nivel mediu OfferRandstad Romania recruteaza operator back office cunoscator de limba engleza pentru un producator de usi si ferestre din material PVC.ApplicationsProgram de lucru: 09:00 - 17:30 (pauza de masa);Se lucrează exclusiv de acasă;Salariu fix + echipament oferit de companie;Contract pe perioada nedeterminata.

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