17 jobs found for customer service call center

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    • belfast, belfast
    • permanent
    • £18,550 - £18,550, per year, Additional Bonus' and Benefits
    • full-time
    Do you strive to build great customer relationships and have great team working skills?Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. With over 45 years of expertise, we want to help you to deliver Award Winning Customer Service. Benefits: Competitive salary including an attractive bonusSalary Increments Discounted Drayton Manor ticketsPrivate healthcare/pension plansPerks at work (save points to cash in on shopping from shops/supermarkets)Clear career pathway Responsibilities: On a day-to-day basis you will: Speak with a broad range of customers supporting their queriesRetail and Motor Finance Home improvement solutionsPersonal LoansPremium Financing Credit Card Solutions Some queries may range from a simple change of address through to supporting a customer's journey with a finance solution. Hours of work: 7.5hr Days Contact centre open 8am - 8pm Requirements: Experience isn't essential! If you have the right attitude and are committed to delivering a great service - we'll provide all the training! Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred) Desired Skills: Highly PC literateAble to build a rapport with customersConfident telephone mannerSelf-motivatedA problem solverHigh attention to detailThe Company BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank with exciting growth ambitions. You'll be joining a dynamic workforce and a lively contact centre with fun, daily incentives for you and/or your team. With priceless opportunities for internal promotion and an investment into your career. So, what are you waiting for? Submit your CV now and join our award winning team! Equal Opportunities Disclaimer: BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
    Do you strive to build great customer relationships and have great team working skills?Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. With over 45 years of expertise, we want to help you to deliver Award Winning Customer Service. Benefits: Competitive salary including an attractive bonusSalary Increments Discounted Drayton Manor ticketsPrivate healthcare/pension plansPerks at work (save points to cash in on shopping from shops/supermarkets)Clear career pathway Responsibilities: On a day-to-day basis you will: Speak with a broad range of customers supporting their queriesRetail and Motor Finance Home improvement solutionsPersonal LoansPremium Financing Credit Card Solutions Some queries may range from a simple change of address through to supporting a customer's journey with a finance solution. Hours of work: 7.5hr Days Contact centre open 8am - 8pm Requirements: Experience isn't essential! If you have the right attitude and are committed to delivering a great service - we'll provide all the training! Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred) Desired Skills: Highly PC literateAble to build a rapport with customersConfident telephone mannerSelf-motivatedA problem solverHigh attention to detailThe Company BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank with exciting growth ambitions. You'll be joining a dynamic workforce and a lively contact centre with fun, daily incentives for you and/or your team. With priceless opportunities for internal promotion and an investment into your career. So, what are you waiting for? Submit your CV now and join our award winning team! Equal Opportunities Disclaimer: BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
    • milton keynes, buckinghamshire
    • temporary
    • £11.00 - £12.00 per hour
    • full-time
    Customer Service Agent Do you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role? As a customer support agent, working for Marcus by Goldman Sachs, you will have the opportunity to use your skills and ideas to provide outstanding support to our customers. Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of a start-up with 150 years of experience. You will play a vital role in servicing our customers and representing our brand. Working Hours: 35 hrs per weekLocation: Milton Keynes, Caldecotte Business ParkResponsibilities:Answer incoming calls from customers and applicants providing product information, account opening support as well as account maintenanceBuild rapport with customers to resolve service issues and queries and deliver outstanding service to customers Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed proceduresCommunicate professionally and regularly with leadership and peers on the status of accounts and escalationsMeet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customersQualities:A passion to deliver exceptional service to customers Adaptable, high energy levels and desire to help others Able to work independently in a team-oriented and fast paced environmentGood analytical and problem solving skills Self-directed, driven and a positive attitude Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Agent Do you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role? As a customer support agent, working for Marcus by Goldman Sachs, you will have the opportunity to use your skills and ideas to provide outstanding support to our customers. Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of a start-up with 150 years of experience. You will play a vital role in servicing our customers and representing our brand. Working Hours: 35 hrs per weekLocation: Milton Keynes, Caldecotte Business ParkResponsibilities:Answer incoming calls from customers and applicants providing product information, account opening support as well as account maintenanceBuild rapport with customers to resolve service issues and queries and deliver outstanding service to customers Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed proceduresCommunicate professionally and regularly with leadership and peers on the status of accounts and escalationsMeet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customersQualities:A passion to deliver exceptional service to customers Adaptable, high energy levels and desire to help others Able to work independently in a team-oriented and fast paced environmentGood analytical and problem solving skills Self-directed, driven and a positive attitude Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • barry, vale of glamorgan
    • temporary
    • £10.01 per hour
    • full-time
    A great opportunity has just come up to join a customer service team based in Barry, South Wales on a temporary basis starting at the beginning of September and continuing until at least 31st March 2022.This role will be completely phone based and some home working will be required but full support, equipment and training will be providedThe hours of work will be Monday to Friday, 8:00am-5:00pm Main DutiesInbound call handling, taking a variety of inbound calls relating to the company's servicesLogging requests for servicesResolving customer queriesTaking payments over the phone Essential Skills:Previous call centre experience essential Experience of dealing with the public to deliver a high level of customer serviceMust be reliable and hardworkingGood Computer SkillsAble to work well alone and as part of a teamWelsh speaking desirableAble to communicate effectively with a range of customers and stakeholders, in order to provide an excellent customer service. If you feel you are right for the role apply today. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    A great opportunity has just come up to join a customer service team based in Barry, South Wales on a temporary basis starting at the beginning of September and continuing until at least 31st March 2022.This role will be completely phone based and some home working will be required but full support, equipment and training will be providedThe hours of work will be Monday to Friday, 8:00am-5:00pm Main DutiesInbound call handling, taking a variety of inbound calls relating to the company's servicesLogging requests for servicesResolving customer queriesTaking payments over the phone Essential Skills:Previous call centre experience essential Experience of dealing with the public to deliver a high level of customer serviceMust be reliable and hardworkingGood Computer SkillsAble to work well alone and as part of a teamWelsh speaking desirableAble to communicate effectively with a range of customers and stakeholders, in order to provide an excellent customer service. If you feel you are right for the role apply today. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • milton keynes, buckinghamshire
    • temporary
    • competitive
    • full-time
    Customer Service Agent Do you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?As a customer support agent, you will have the opportunity to use your skills and ideas to provide outstanding support to our customers. Combining the entrepreneurial spirit of a start-up with 150 years of experience. You will play a vital role in servicing our customers andrepresenting our brand.Working Hours: 35 hrs per weekLocation: Milton Keynes, Caldecotte Business ParkResponsibilities:- Answer incoming calls from customers and applicants providing product information, accountopening support as well as account maintenance- Build rapport with customers to resolve service issues and queries and deliver outstandingservice to customers- Take ownership of customer enquiries and respond to escalated customer issues inaccordance with agreed procedures- Communicate professionally and regularly with leadership and peers on the status of accountsand escalations- Meet established goals for all metrics, including call quality, productivity and customeracquisition by focusing on maximising service to customersQualities:- A passion to deliver exceptional service to customers - Adaptable, high energy levels and desire to help others - Able to work independently in a team-oriented and fast paced environment- Good analytic and problem solving skills - Self-directed, driven and a positive attitudeRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Agent Do you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?As a customer support agent, you will have the opportunity to use your skills and ideas to provide outstanding support to our customers. Combining the entrepreneurial spirit of a start-up with 150 years of experience. You will play a vital role in servicing our customers andrepresenting our brand.Working Hours: 35 hrs per weekLocation: Milton Keynes, Caldecotte Business ParkResponsibilities:- Answer incoming calls from customers and applicants providing product information, accountopening support as well as account maintenance- Build rapport with customers to resolve service issues and queries and deliver outstandingservice to customers- Take ownership of customer enquiries and respond to escalated customer issues inaccordance with agreed procedures- Communicate professionally and regularly with leadership and peers on the status of accountsand escalations- Meet established goals for all metrics, including call quality, productivity and customeracquisition by focusing on maximising service to customersQualities:- A passion to deliver exceptional service to customers - Adaptable, high energy levels and desire to help others - Able to work independently in a team-oriented and fast paced environment- Good analytic and problem solving skills - Self-directed, driven and a positive attitudeRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • leeds, west yorkshire
    • temporary
    • £12.00 - £13.00 per hour
    • full-time
    As a Customer Service Representative, you'll be required to deliver the highest standard of colleague and customer service in pursuit of supporting customers general banking queries.You will be working within the call centre with a highly reputable bank taking inbound calls from customers; dealing with queries such as balance and transaction enquiries, bill payments, standing orders and direct debits and updating customer details.To be successful in this role, the following skills would be crucial;Strong communication skills (both written and verbal) - clear, concise, no dropped letters, slang/colloquialismsAbility to build rapport with customer - ability to listen carefully and hold good conversations with customers & colleaguesComputer literate and comfortable using multiple programmes simultaneouslyAble to learn new skills and processes quickly and effectivelySelf-motivated individuals with a strong work ethic, a fantastic attitude and good behavioursHigh levels of energy and enthusiasm and the ability to manage change effectivelyCustomer service experience ideal - knows what good looks like. Committed to providing excellent customer service.Full training will be provided for this role, along with free car parking, on site restaurants and a shuttle bus service from Leeds centreRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    As a Customer Service Representative, you'll be required to deliver the highest standard of colleague and customer service in pursuit of supporting customers general banking queries.You will be working within the call centre with a highly reputable bank taking inbound calls from customers; dealing with queries such as balance and transaction enquiries, bill payments, standing orders and direct debits and updating customer details.To be successful in this role, the following skills would be crucial;Strong communication skills (both written and verbal) - clear, concise, no dropped letters, slang/colloquialismsAbility to build rapport with customer - ability to listen carefully and hold good conversations with customers & colleaguesComputer literate and comfortable using multiple programmes simultaneouslyAble to learn new skills and processes quickly and effectivelySelf-motivated individuals with a strong work ethic, a fantastic attitude and good behavioursHigh levels of energy and enthusiasm and the ability to manage change effectivelyCustomer service experience ideal - knows what good looks like. Committed to providing excellent customer service.Full training will be provided for this role, along with free car parking, on site restaurants and a shuttle bus service from Leeds centreRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • belfast, belfast
    • permanent
    • competitive
    • full-time
    Description - ExternalDo you strive to wow customers, build trust and work together? Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. We will support and guide you through your journey of delivering Award Winning Customer Service.On a day to day basis you'll speak with a broad range of customers, supporting with their queries. This may range from a simple change of address through to supporting with a more complex query.Experience isn't essential; if you have the right attitude and are committed to delivering a first class service to our Customers, we'll provide you with the training you'll need to excel, not just at the beginning of your career with us, but ongoing.Do you see yourself as?- Highly PC literate- Able to build a rapport with customers- Confident telephone manner- Self-motivated- A problem solver with High attention to detail- What we'll do for youWe'll pay you a competitive salary with an attractive bonus, plus pension and benefits, and you can start earning bonus straight after training. You'll receive salary increases at each stage of your development within the role.We recognise good performance and are committed to ongoing investment in you and your development. There's a clear career journey and we create opportunities for internal promotion; the majority of our Team Managers have been promoted internally. You'll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team.The CompanyBNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions to double the size of the business by 2020 you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.So, what are you waiting for? Apply now and join our winning team!Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred)Qualifications - External Equal Opportunities DisclaimerBNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
    Description - ExternalDo you strive to wow customers, build trust and work together? Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. We will support and guide you through your journey of delivering Award Winning Customer Service.On a day to day basis you'll speak with a broad range of customers, supporting with their queries. This may range from a simple change of address through to supporting with a more complex query.Experience isn't essential; if you have the right attitude and are committed to delivering a first class service to our Customers, we'll provide you with the training you'll need to excel, not just at the beginning of your career with us, but ongoing.Do you see yourself as?- Highly PC literate- Able to build a rapport with customers- Confident telephone manner- Self-motivated- A problem solver with High attention to detail- What we'll do for youWe'll pay you a competitive salary with an attractive bonus, plus pension and benefits, and you can start earning bonus straight after training. You'll receive salary increases at each stage of your development within the role.We recognise good performance and are committed to ongoing investment in you and your development. There's a clear career journey and we create opportunities for internal promotion; the majority of our Team Managers have been promoted internally. You'll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team.The CompanyBNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions to double the size of the business by 2020 you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.So, what are you waiting for? Apply now and join our winning team!Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred)Qualifications - External Equal Opportunities DisclaimerBNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
    • belfast, belfast
    • temporary
    • competitive
    • full-time
    Customer Care Advisor 35 hour week ( Mon-Fri 9AM-5PM)6 Month contract (likely to be extended or progress to permanent)5 Week in house training period Location - Belfast Are you a people person with great communication skills wanting to support customers through their financial services journey? If you are looking for a role with purpose to fulfil your true potential, join our clients customer care team and deliver an exceptional customer experience.Job Description and responsibilities Data entry into standard company systems.Develop positive client relationships and experience through courteous interactions.Carry out standard customer service responsibilities and respond to a range of customer enquiries, following established procedures to come to resolutions.Opportunities for personal development through existing formal and informal training opportunities.Interacting with visitors and telephone callers and responding to a range of requests and information. Requirements Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Strong data handling skills. Excellent communication skills for customer interactions Ability to work to a coordinated schedule What you will gain An inclusive and collaborative working environment.A managerial team that supports and encourages your career development through knowledge sharing. Flexibility to explore opportunities and build your future in an exciting company that priorities equal opportunities.Assurance that individuals with disabilities are provided with reasonable accommodation.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Care Advisor 35 hour week ( Mon-Fri 9AM-5PM)6 Month contract (likely to be extended or progress to permanent)5 Week in house training period Location - Belfast Are you a people person with great communication skills wanting to support customers through their financial services journey? If you are looking for a role with purpose to fulfil your true potential, join our clients customer care team and deliver an exceptional customer experience.Job Description and responsibilities Data entry into standard company systems.Develop positive client relationships and experience through courteous interactions.Carry out standard customer service responsibilities and respond to a range of customer enquiries, following established procedures to come to resolutions.Opportunities for personal development through existing formal and informal training opportunities.Interacting with visitors and telephone callers and responding to a range of requests and information. Requirements Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Strong data handling skills. Excellent communication skills for customer interactions Ability to work to a coordinated schedule What you will gain An inclusive and collaborative working environment.A managerial team that supports and encourages your career development through knowledge sharing. Flexibility to explore opportunities and build your future in an exciting company that priorities equal opportunities.Assurance that individuals with disabilities are provided with reasonable accommodation.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • newport, newport
    • temporary
    • competitive
    • full-time
    Lloyds Job- NewportAre you looking for a full time role being involved in assisting customers with their financial and service needs? This role with Lloyds is for a driven candidate who can offer excellent customer service and help people across Britain prosper financially. For this role it is essential that candidates act in line with Group Values, Behaviours and Codes of Responsibility and support LBG priorities. Job Responsibility & Requirements:▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule.Role Details: Customer Care Advisor35 hours per week (morning based)6 month contract (likely to be extended or made permanent)Training period - 5 weeks in house (Mon-Fri 9am-5pm) Summary This is a role worth applying for because it offers a very valuable training programme which will get you up to speed with the expectations of your role and will offer fantastic experience to boost your interaction skills and help hone problem solving skills.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Lloyds Job- NewportAre you looking for a full time role being involved in assisting customers with their financial and service needs? This role with Lloyds is for a driven candidate who can offer excellent customer service and help people across Britain prosper financially. For this role it is essential that candidates act in line with Group Values, Behaviours and Codes of Responsibility and support LBG priorities. Job Responsibility & Requirements:▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule.Role Details: Customer Care Advisor35 hours per week (morning based)6 month contract (likely to be extended or made permanent)Training period - 5 weeks in house (Mon-Fri 9am-5pm) Summary This is a role worth applying for because it offers a very valuable training programme which will get you up to speed with the expectations of your role and will offer fantastic experience to boost your interaction skills and help hone problem solving skills.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • wolverhampton, west midlands
    • temporary
    • dependent on experience
    • full-time
    Customer Care Advisor Location: Pendeford As a Customer Care Advisor, you will support new and existing customers with their financial & service needs via a range of channels where appropriate, delivering an excellent customer experience. You will ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. You will also act in line with the Group Values, Behaviours and Codes of Responsibility supporting LBG priorities. Job DescriptionEnters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.Works according to an assigned schedule. Role DetailsCustomer Care Advisor - £10.11 p/h35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in house (Mon-Fri 9am-5pm)4 days a week (flexi-mixed) Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Care Advisor Location: Pendeford As a Customer Care Advisor, you will support new and existing customers with their financial & service needs via a range of channels where appropriate, delivering an excellent customer experience. You will ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. You will also act in line with the Group Values, Behaviours and Codes of Responsibility supporting LBG priorities. Job DescriptionEnters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.Works according to an assigned schedule. Role DetailsCustomer Care Advisor - £10.11 p/h35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in house (Mon-Fri 9am-5pm)4 days a week (flexi-mixed) Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • edinburgh, edinburgh
    • temporary
    • dependent on experience
    • full-time
    Business Support Adviser We are looking for Business Support advisors to work for a leading UK banking organisation. Key Details£10.33 p/hMon-fri 9-56 week in house training6 month initial contract (opportunity for extension) Job Duties: Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople Skills Required:Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems What's in it for you?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extensionRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Business Support Adviser We are looking for Business Support advisors to work for a leading UK banking organisation. Key Details£10.33 p/hMon-fri 9-56 week in house training6 month initial contract (opportunity for extension) Job Duties: Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople Skills Required:Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems What's in it for you?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extensionRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • romford, greater london
    • permanent
    • £18,000 per year
    • full-time
    Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: £18KHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: £18KHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • solihull, west midlands
    • temporary
    • £9 - £10 per year
    • full-time
    Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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