社名
社名非公開
職種
セールスエンジニア
業務内容
...
The RoleProvide day-to-day technical documentation, systems, process, and order support for customer solutions and services. Interact with customers and internal teams to ensure customer solution details and service attributes are appropriately and accurately documented to support the entire customer lifecycle.The Main Responsibilities・Document customer requirements and technical details during the sales cycle and assist with reponses to Requests For Proposal (RFPs).・Satisfy all service attribute and process requirements necessary for order submission.・Assemble service and order detail as needed to support service modifications.・Coordinate with internal teams to help ensure delivery of services aligns with customer expectations and agreed-upon business outcomes.・Ensure the ongoing accuracy of customer service records, solutions documentation, and operating playbooks.・As needed, help familiarize customers with our services, processes, customer-facing portals and tools.・Provide feedback that contributes to ongoing process and customer experience improvement initiatives.・Act as a team or project lead and provide training and peer-support for Engineering ・Support Associates (ESAs) in support of special projects and in the performance of their day-to-day activities.
求められる経験
Required:
・2 years of experience as an Engineering Support Associate (ESA), or equivalent experience level in a similar technology sales role involving information technology, communications, or security concepts
・Strong written and verbal communication skills. Ability to develop relationships and communicate effectively with individuals of varying roles and skillsets, both internally and externally.
・Ability to work under pressure with tight deadlines. Must be able to work on multiple projects simultaneously, and be able to reprioritize as needed or as directed to respond to changing business requirements.
・Strong analytical skills. Must be able to work through complex issues with a methodical approach. Must be able to graphically depict our services and customer solutions in a clear and compelling manner.
・Familiarity with the competitive factors, related industry trends, and business management and financial principles influencing the day-to-day conduct of business with customers in a technology sales role.
・Experience with basic collaboration, office, and graphics design applications (Microsoft Office preferred).
Preferred:
・Bachelor's Degree in an Information Technology or equivalent industry or professional experience required.
・Industry or Technical Certifications: Managed Security Services, Cloud Essentials; Cisco CCENT; Microsoft MTA; or similar-level technology or industry experience or training preferred.
保険
健康保険,厚生年金保険,雇用保険,労災保険
休日休暇
日曜日,土曜日,祝日
給与
年収500 ~ 700万円
賞与
-
show more
社名
社名非公開
職種
セールスエンジニア
業務内容
The RoleProvide day-to-day technical documentation, systems, process, and order support for customer solutions and services. Interact with customers and internal teams to ensure customer solution details and service attributes are appropriately and accurately documented to support the entire customer lifecycle.The Main Responsibilities・Document customer requirements and technical details during the sales cycle and assist with reponses to Requests For Proposal (RFPs).・Satisfy all service attribute and process requirements necessary for order submission.・Assemble service and order detail as needed to support service modifications.・Coordinate with internal teams to help ensure delivery of services aligns with customer expectations and agreed-upon business outcomes.・Ensure the ongoing accuracy of customer service records, solutions documentation, and operating playbooks.・As needed, help familiarize customers with our services, processes, customer-facing portals and tools.・Provide feedback that contributes to ongoing process and customer experience improvement initiatives.・Act as a team or project lead and provide training and peer-support for Engineering ・Support Associates (ESAs) in support of special projects and in the performance of their day-to-day activities.
...
求められる経験
Required:
・2 years of experience as an Engineering Support Associate (ESA), or equivalent experience level in a similar technology sales role involving information technology, communications, or security concepts
・Strong written and verbal communication skills. Ability to develop relationships and communicate effectively with individuals of varying roles and skillsets, both internally and externally.
・Ability to work under pressure with tight deadlines. Must be able to work on multiple projects simultaneously, and be able to reprioritize as needed or as directed to respond to changing business requirements.
・Strong analytical skills. Must be able to work through complex issues with a methodical approach. Must be able to graphically depict our services and customer solutions in a clear and compelling manner.
・Familiarity with the competitive factors, related industry trends, and business management and financial principles influencing the day-to-day conduct of business with customers in a technology sales role.
・Experience with basic collaboration, office, and graphics design applications (Microsoft Office preferred).
Preferred:
・Bachelor's Degree in an Information Technology or equivalent industry or professional experience required.
・Industry or Technical Certifications: Managed Security Services, Cloud Essentials; Cisco CCENT; Microsoft MTA; or similar-level technology or industry experience or training preferred.
保険
健康保険,厚生年金保険,雇用保険,労災保険
休日休暇
日曜日,土曜日,祝日
給与
年収500 ~ 700万円
賞与
-
show more