社名
社名非公開
職種
セールスエンジニア、プリセールス
業務内容
...
Our client is looking for highly motivated and professional individuals to join their team and play a crucial role in delivering exceptional customer satisfaction. As a Senior Support Account Manager (SAM), you will be part of a skilled team focused on a specific group of important and strategic customers, ensuring top-quality service. Your responsibilities will include coordinating cross-functional teams to effectively identify and resolve customer issues.As a SAM, your main responsibilities are- Providing comprehensive support to our largest and most strategic customers. - Delivering proactive and reactive services and serve as the main point of contact for all support-related activities. - Acting as a customer advocate, you will coordinate efforts to ensure timely resolution of customer cases and problems. - Conducting service reviews, providing operational summaries, and delivering updates on open high-priority cases. - You should feel comfortable presenting to stakeholders at all levels, including C-level executives.To be successful in this role, you should have experience in a high-tech environment, preferably working with companies that have large IT organizations and complex global deployments using ITIL best practices. Your track record should demonstrate strong support management skills, including effective project and task management to meet customer requirements. You should be a creative problem solver capable of leading internal teams in resolving customer issues.Essential requirements for this position include - Being authorized to work in Japan, - Excellent communication skills in both Japanese and English, - Account management experience, - A fundamental understanding of IT service management (ITSM) in large organizations- Ability to interact with management at all levels, knowledge of ITIL incident, problem, and release management processes - Ability to work under tight schedules and in a fast-paced environment to minimize customer impact- Ability to work effectively within a global model, broad technical understanding in a cloud software environment, and having a growth mindset and a collaborative approach.
求められる経験
Essential:
Have to be already authorized to work in Japan
Excellent communication skills in both Japanese and English languages.
Account management experience
Fundamental understanding of ITSM in large organizations
Comfortable interacting with all levels of management
Working knowledge of ITIL incident, problem and release management process and procedures
Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer
Ability to work cohesively within a global model
Broad technical understanding in a cloud software environment
Have a growth & collaborative mindset
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収1,500 ~ 2,000万円
賞与
Once
show more
社名
社名非公開
職種
セールスエンジニア、プリセールス
業務内容
Our client is looking for highly motivated and professional individuals to join their team and play a crucial role in delivering exceptional customer satisfaction. As a Senior Support Account Manager (SAM), you will be part of a skilled team focused on a specific group of important and strategic customers, ensuring top-quality service. Your responsibilities will include coordinating cross-functional teams to effectively identify and resolve customer issues.As a SAM, your main responsibilities are- Providing comprehensive support to our largest and most strategic customers. - Delivering proactive and reactive services and serve as the main point of contact for all support-related activities. - Acting as a customer advocate, you will coordinate efforts to ensure timely resolution of customer cases and problems. - Conducting service reviews, providing operational summaries, and delivering updates on open high-priority cases. - You should feel comfortable presenting to stakeholders at all levels, including C-level executives.To be successful in this role, you should have experience in a high-tech environment, preferably working with companies that have large IT organizations and complex global deployments using ITIL best practices. Your track record should demonstrate strong support management skills, including effective project and task management to meet customer requirements. You should be a creative problem solver capable of leading internal teams in resolving customer issues.Essential requirements for this position include - Being authorized to work in Japan, - Excellent communication skills in both Japanese and English, - Account management experience, - A fundamental understanding of IT service management (ITSM) in large organizations- Ability to interact with management at all levels, knowledge of ITIL incident, problem, and release management processes - Ability to work under tight schedules and in a fast-paced environment to minimize customer impact- Ability to work effectively within a global model, broad technical understanding in a cloud software environment, and having a growth mindset and a collaborative approach.
...
求められる経験
Essential:
Have to be already authorized to work in Japan
Excellent communication skills in both Japanese and English languages.
Account management experience
Fundamental understanding of ITSM in large organizations
Comfortable interacting with all levels of management
Working knowledge of ITIL incident, problem and release management process and procedures
Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer
Ability to work cohesively within a global model
Broad technical understanding in a cloud software environment
Have a growth & collaborative mindset
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収1,500 ~ 2,000万円
賞与
Once
show more