社名
社名非公開
職種
運用、保守、監視、テクニカルサポート
業務内容
...
As a Support Engineer, you will be a client-side technical support engineer improving customer satisfaction through pro-active engagement with our partners in Japan.What you will do・Troubleshooting of client side part of the security solution (mainly Windows)・Responsible for client-side customer requests under defined SLAs・Escalating difficult cases if necessaryWhat we are looking for・5+years technical support experience with customer oriented・Excellent Windows (mostly 7, 8, 10) troubleshooting skills (e.g. Windows slowness, freezes)・Knowledge of Windows services and boot process of Windows desktop machine (servers like IIS, MailEnable, Exchange etc. are not needed)・Clear understanding of investigation steps and the questions to ask customer during technical investigation・Native Japanese language, extensive experience communicating with Japanese customers in Japanese (both phone and email)・English (reading/writing) to be able to escalate issues to HQ support・Understanding of virtual environment techniques and support experienceSuperb knowledge of troubleshooting tools for Windows (process monitor, process explorer, etc.)・Logical thinking・Excellent communication skills・Be able to explain highly technical things to the customers at various levels of technical knowledge・Networking knowledge (TCP/IP), understanding different types of proxies・Be able to troubleshoot networking problems with wireshark・Able to work independently with minimum supervision while constantly providing feedback to the relevant stakeholders・Enjoy learning new things and working in fast-paced environment・Strong advantage for candidates with:・Ability to debug applications using Windows memory dump files・Knowledge of remote package distribution software under Windows used in Japan (e.g. ・Skysea, etc.), Powershell scripting or knowledge・Ability to troubleshoot Mac and Linux services・Understanding the basics of cyber security
求められる経験
See job description
保険
健康保険,厚生年金保険,介護保険,雇用保険,労災保険
待遇・福利厚生
休憩室,更衣室,食堂
NA
休日休暇
日曜日,土曜日,祝日
20 days
給与
年収900 ~ 1,200万円
賞与
varied
show more
社名
社名非公開
職種
運用、保守、監視、テクニカルサポート
業務内容
As a Support Engineer, you will be a client-side technical support engineer improving customer satisfaction through pro-active engagement with our partners in Japan.What you will do・Troubleshooting of client side part of the security solution (mainly Windows)・Responsible for client-side customer requests under defined SLAs・Escalating difficult cases if necessaryWhat we are looking for・5+years technical support experience with customer oriented・Excellent Windows (mostly 7, 8, 10) troubleshooting skills (e.g. Windows slowness, freezes)・Knowledge of Windows services and boot process of Windows desktop machine (servers like IIS, MailEnable, Exchange etc. are not needed)・Clear understanding of investigation steps and the questions to ask customer during technical investigation・Native Japanese language, extensive experience communicating with Japanese customers in Japanese (both phone and email)・English (reading/writing) to be able to escalate issues to HQ support・Understanding of virtual environment techniques and support experienceSuperb knowledge of troubleshooting tools for Windows (process monitor, process explorer, etc.)・Logical thinking・Excellent communication skills・Be able to explain highly technical things to the customers at various levels of technical knowledge・Networking knowledge (TCP/IP), understanding different types of proxies・Be able to troubleshoot networking problems with wireshark・Able to work independently with minimum supervision while constantly providing feedback to the relevant stakeholders・Enjoy learning new things and working in fast-paced environment・Strong advantage for candidates with:・Ability to debug applications using Windows memory dump files・Knowledge of remote package distribution software under Windows used in Japan (e.g. ・Skysea, etc.), Powershell scripting or knowledge・Ability to troubleshoot Mac and Linux services・Understanding the basics of cyber security
...
求められる経験
See job description
保険
健康保険,厚生年金保険,介護保険,雇用保険,労災保険
待遇・福利厚生
休憩室,更衣室,食堂
NA
休日休暇
日曜日,土曜日,祝日
20 days
給与
年収900 ~ 1,200万円
賞与
varied
show more