社名
社名非公開
職種
フィールドサービスエンジニア
業務内容
...
•Provide dealers with prompt and accurate diagnostic information to support vehicle repair and consistent customer resolution•Record electronically all details of cases and interactions to support quality / manufacturing process improvements•Manage the timely escalation of aged cases where required, proactively contacting the dealer to aid case closure if necessary•Highlight the requirement for field visits where necessary and escalate issues to the team leader•Regular aged case review with Field to promote a timely fix. Escalate where issue is technical, process or parts related•Hold a weekly aged case review with RTMs to promote a timely fix. Escalate where issue is technical, process or parts related•Manage the quality of the hotline interactions from the dealer regarding unnecessary hotline contacts or where process improvement at dealer level is required•Attend product update training programmes and maintain a minimum of Level 4 certification•Liaise with dealer staff on all issues directly related to fix right enhanced diagnostics / warranty prior approval where the programme exists•Conduct trend analysis to using KPIs to identify opportunities for process improvement e.g. RFTF. Share best practice and lessons learned with internal departments and where relevant the dealer network•Attend technical meetings and conferences and participate in cross-functional projects where required•Deliver overall KPIs in ‘right first time’, interaction and case closure times, Wasted contact reporting•Manage of process improvement, reduction in cost and increase in right first time fix
求められる経験
・中級レベルの英語(読み書きと多少の会話ができる方)
・Fluent level Japanese
・自動車整備士経験
保険
健康保険 厚生年金保険 雇用保険
待遇・福利厚生
無し
休日休暇
土曜日 日曜日 祝日
給与
年収700 ~ 900万円
賞与
-
show more
社名
社名非公開
職種
フィールドサービスエンジニア
業務内容
•Provide dealers with prompt and accurate diagnostic information to support vehicle repair and consistent customer resolution•Record electronically all details of cases and interactions to support quality / manufacturing process improvements•Manage the timely escalation of aged cases where required, proactively contacting the dealer to aid case closure if necessary•Highlight the requirement for field visits where necessary and escalate issues to the team leader•Regular aged case review with Field to promote a timely fix. Escalate where issue is technical, process or parts related•Hold a weekly aged case review with RTMs to promote a timely fix. Escalate where issue is technical, process or parts related•Manage the quality of the hotline interactions from the dealer regarding unnecessary hotline contacts or where process improvement at dealer level is required•Attend product update training programmes and maintain a minimum of Level 4 certification•Liaise with dealer staff on all issues directly related to fix right enhanced diagnostics / warranty prior approval where the programme exists•Conduct trend analysis to using KPIs to identify opportunities for process improvement e.g. RFTF. Share best practice and lessons learned with internal departments and where relevant the dealer network•Attend technical meetings and conferences and participate in cross-functional projects where required•Deliver overall KPIs in ‘right first time’, interaction and case closure times, Wasted contact reporting•Manage of process improvement, reduction in cost and increase in right first time fix
...
求められる経験
・中級レベルの英語(読み書きと多少の会話ができる方)
・Fluent level Japanese
・自動車整備士経験
保険
健康保険 厚生年金保険 雇用保険
待遇・福利厚生
無し
休日休暇
土曜日 日曜日 祝日
給与
年収700 ~ 900万円
賞与
-
show more