Artificial intelligence is set to impact many features of human life. The world of work is no different. The introduction of intelligent technology in staff recruitment, training and career development is already well underway, offering new potential to make companies more efficient, diverse and responsive to employee concerns.
In a typical recruitment process, companies are flooded with resumes for one position. Sifting through those applications used to be a time-consuming and laborious task for an individual. Now, artificial intelligence is helping to screen out clearly unqualified candidates and identifying those who should have a shot at the next stage of the process.
As much as a company may have an abundance of resumes, recruiters also do not want to lose that star candidate. The hiring process takes time, however. AI can send out updates on the screening and interview selection process, up until the conclusion of the candidate search. It will demonstrate to candidates that the company values their interest and offer an opportunity for that candidate to get in touch with a real person if they wish.
Human bias is an ongoing issue for hiring managers and executives who want to put the best individual in a prescribed role. People make judgments, often subconsciously, on factors that have nothing to do with the requirements for the job. Artificial intelligence is helping to overcome this by developing interview questions and other assessment tools that prevent much of this bias from infiltrating the hiring process.
new hire onboarding
A new employee has much to learn, from the location of the coffee maker to benefits and payroll. AI can take care of much of this onboarding process, leaving the on-site managers to narrow in on the most important aspects of new hire engagement. This way, the new hire is less overwhelmed and has sufficient time to absorb all of the new information with which they are presented.
Even seasoned employees have questions from time to time. Most of these are routine and need not be answered by a human being. Artificial intelligence systems and technologies such as chatbots can ensure that employees get the answers they need quickly, without overburdening HR staff with anything other than the most complex of issues.
Regular training, education and professional development is essential to keep employees growing in their skill set and their desire to fulfill their roles. Developing customized career development tracks is another detail-oriented task that can be successfully streamlined with the use of AI. Employees can have a recommended series of development activities given their tenure, background, role and personal objectives.
Meetings are the bane of many employees' existences, but they never go away. Scheduling times for virtual and in-person meetups often requires a detailed effort to coordinate calendars to find an agreeable time and location for everyone on the invite list. AI makes this task much easier by combining schedule data and recommending times for meetings, seminars, conferences and other essential company events.
For many people, AI is an intimidating prospect, stoking fears of an increasingly impersonal and automated workplace. In fact, many aspects of AI actually promise to make life easier for those engaged in the day-to-day routines of modern business life. For HR professionals, it will make it easier to find, recruit, train and retain team members in order to help the company to find overall success.