Join a leading Victorian healthcare provider in a critical Patient Accounts Administrator role. Operating within the high-volume transactional finance team, this position is focused exclusively on the "Order to Cash" (O2C) cycle, specifically the receipting and allocation of patient funds.
This is a specialised "Cashier" function, distinct from medical reception or billing, requiring a candidate with a meticulous eye for detail and significant experience in complex bank reconciliations within a hospital or large-scale medical imaging environment.
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Key Responsibilities
In this high-volume environment, you will be responsible for the integrity of the accounts receivable ledger by ensuring every transaction is accounted for and matched with precision.
- Efficiently process incoming payments via EFT, BPAY, Credit Card, and Cheque.
- Accurately receipt and allocate payments against invoices across multiple debtor systems.
- Perform daily reconciliations of payments against bank statements and remittance advice to ensure ledger accuracy.
- Investigate and resolve complex ledger discrepancies, including short payments, over-payments, and missing references.
- Conduct deep-dive investigations into unapplied or unidentified payments to ensure timely resolution.
- Professionally assist patients and their families with account-related queries via phone and email.
- Action accounts in credit and facilitate the processing of authorised refunds.
About You
- Experience in a Public or Private Hospital (Finance/Cashiering), Medical Imaging, or Pathology accounts department is essential. (Note: Experience solely within GP Clinics, Dental, Allied Health, or Aged/Home Care will not be suitable for the volume and complexity of this role.)
- Proficiency in large-scale ERP systems and a robust understanding of the Medicare/Health Fund landscape.
- A proven track record of handling high-volume transactions with zero-error tolerance.
- Ability to handle sensitive financial inquiries from patients with empathy and professional clarity.
The Benefits
- 13% Super + 17.5% Leave Loading.
- Take advantage of up to $18,850 tax-free to increase your take-home pay.
- After an initial training period, enjoy a balanced 2/2 hybrid model (2 days in-office, 2 days WFH).
- A permanent part-time role within a secure and highly respected Victorian health organisation.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
