Position Title: APS3 Participant Support Officer
Location: Bendigo, VIC
Employment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am – 4:30pm)
Duration: 12-Month Assignment
About the Role
Join Federal Government organisation in Bendigo to deliver vital support to NDIS participants, their families, and carers. You will serve as a key point of contact, ensuring smooth daily operations at the local office counter and providing high-quality service across multiple communication channels.
Key Responsibilities
- Participant & Customer Support: Provide direct counter and reception support, assisting participants with self-help kiosks, online portals, and general scheme enquiries.
- Planning & Actioning Tasks: Manage and resolve participant matters by completing action items and planning tasks in alignment with the NDIS Act.
- Enquiry Resolution & Referrals: Answer phone and inbox enquiries, offer accurate advice, or connect customers with relevant external community and government services.
- Administration & Operations: Coordinate office appointments, oversee the team’s shared email inbox, and maintain accessible facilities for visiting participants.
- Research & Data Entry: Conduct basic research, prepare routine reports, update customer records, perform data entry, and track required follow-up actions.
- Feedback Management: Receive, record, and process participant feedback and complaints within business systems.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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