APS3 Participant Support Officer
...aps3 participant support officer - pialba qld.
- maryborough, queensland
- posted 5 days ago
- closes 19 july 2026
job details
summary
- maryborough, queensland
- AU$37.36 per hour, Super
- contract
- full-time
- job categorygovernment & policy
job details
- Hourly Rate: $37.36 + Super
- Contract Length: Until 31st December with futher extensions
- Start date: ASAP
- Full-Time Hours: 8:30am to 4:30pm, Monday to Friday; Onsite all 5 days
- Location: Pialba QLD
- Start Date: ASAP, pending clearances
- Australian Citizenship is required
About the Role:
The APS3 Participant Support Officer is a crucial first point of contact for participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and resolve issues in person, over the phone or via email. You will also offer essential operational and administrative support to service delivery staff, ensuring the provision of high-quality services for participants.
Key Duties and Responsibilities:
- Manage and resolve participant matters by actioning planning tasks as per the legislation.
- Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support.
- Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services.
- Manage the team's shared email inbox, appointments, and telephone enquiries.
- Coordinate appointments, ensuring office facilities are accessible for all.
- Perform data entry activities and ensure follow-up actions are completed.
- Receive and record complaints and other feedback in the Business systems.
What We Are Looking For:
- Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing.
- Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process.
- Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties.
- Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports.
- Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders.
- Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures.
- Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities.
- Adaptability: Flexibility to respond to changing circumstances and participant needs.
Apply directly using the link provided or by submitting your CV. For confidential discussion, please don't hesitate to contact me: rashi.joshi@randstad.com.au
Please note: Applications for this role close on 24th June 2026.
APS3 Participant Support Officer
...- Hourly Rate: $37.36 + Super
- Contract Length: Until 31st December with futher extensions
- Start date: ASAP
- Full-Time Hours: 8:30am to 4:30pm, Monday to Friday; Onsite all 5 days
- Location: Pialba QLD
- Start Date: ASAP, pending clearances
- Australian Citizenship is required
About the Role:
The APS3 Participant Support Officer is a crucial first point of contact for participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and resolve issues in person, over the phone or via email. You will also offer essential operational and administrative support to service delivery staff, ensuring the provision of high-quality services for participants.
Key Duties and Responsibilities:
- Manage and resolve participant matters by actioning planning tasks as per the legislation.
- Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support.
- Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services.
- Manage the team's shared email inbox, appointments, and telephone enquiries.
- Coordinate appointments, ensuring office facilities are accessible for all.
- Perform data entry activities and ensure follow-up actions are completed.
- Receive and record complaints and other feedback in the Business systems.
What We Are Looking For:
- Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing.
- Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process.
- Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties.
- Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports.
- Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders.
- Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures.
- Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities.
- Adaptability: Flexibility to respond to changing circumstances and participant needs.
Apply directly using the link provided or by submitting your CV. For confidential discussion, please don't hesitate to contact me: rashi.joshi@randstad.com.au
Please note: Applications for this role close on 24th June 2026.
skills
Customer Service experience; Admin and proficient in using systems and softwares; Australian citizenshipqualifications
- Experience working in the Disability sector
- Australian Citizenship is mandatory
- NDIS WSC and WWCC is desirable
- Good understanding & Working knowledge of computer systems
education
Associate Degree/Diploma
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