summary
As a Customer Service Officer, you will be the first point of contact. Providing a friendly and approachable service, you'll ensure every customer receives clear, accurate and supportive guidance. Our Client requires an immediate start for a 4 week assignment at their Mt Gambier office.
...
Providing high quality frontline service to the public.
Financial Assistance, assessing eligibility for programs and funding.
Discuss outstanding debt with customers and establish sustainable repayment plans within department guidelines.
Administration Support, updating the central system.
Inform customers of their rights, including the appeals and complaints process.
Participate in team rotations, contribute to meetings, and provide administrative support.
To be successful in this position, you will need:
Strong Communication: The ability to explain complex policies and eligibility criteria clearly to a diverse range of clients.
Experience identifying vulnerable clients and managing sensitive situations with professionalism.
Proficiency in Microsoft Office, data entry and word processing with a high level of accuracy in maintaining digital records.
Team Player: A willingness to share information, support colleagues and participate in ongoing professional development.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
As a Customer Service Officer, you will be the first point of contact. Providing a friendly and approachable service, you'll ensure every customer receives clear, accurate and supportive guidance. Our Client requires an immediate start for a 4 week assignment at their Mt Gambier office.
Providing high quality frontline service to the public.
Financial Assistance, assessing eligibility for programs and funding.
Discuss outstanding debt with customers and establish sustainable repayment plans within department guidelines.
Administration Support, updating the central system.
Inform customers of their rights, including the appeals and complaints process.
Participate in team rotations, contribute to meetings, and provide administrative support.
To be successful in this position, you will need:
Strong Communication: The ability to explain complex policies and eligibility criteria clearly to a diverse range of clients.
Experience identifying vulnerable clients and managing sensitive situations with professionalism.
Proficiency in Microsoft Office, data entry and word processing with a high level of accuracy in maintaining digital records.
Team Player: A willingness to share information, support colleagues and participate in ongoing professional development.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
See what comes ahead in the application process. Find out how we help you land that job.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
We will keep you updated when we have similar job postings.
Thank you for subscribing to your personalised job alerts.