- Customer Claims Management
- Customer Dispute Management
- Reconciliation of Customer Accounts
- Proficiency in a major ERP system (SAP is Mandatory).
- Advanced Excel skills (Pivot Tables, VLOOKUPs, Data Analysis).
- Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
Team Work and Communication:
Display good team player skills
Responsible for own learning and development with guidance from Team Lead / Tower Lead
Ensure a 'customer centric' and 'partnership approach' to develop strong relationships with other working groups