ba (business analyst).

Key Role Responsibilities:

·         Partner with functional leaders to identify process gaps and automation opportunities within GSC and Logistics functions.

·         Analyse end-to-end processes to quantify digitization opportunities and prepare detailed business cases.

·         Translate business requirements into comprehensive Business Requirement Documents (BRDs), Functional Specifications, and user stories for Group IT and development teams (including vendors, as needed).

·         Collaborate with product managers, solution architects, and developers to ensure digital solutions align with business objectives and deliver measurable outcomes.

·         Define and monitor key performance indicators (KPIs) to track process efficiency, automation ROI, and system adoption.

·         Lead workshops, stakeholder discussions, and User Acceptance Testing (UAT) cycles to validate and refine solutions.

·         Drive continuous improvement through the adoption of technologies such as RPA, analytics dashboards, and workflow digitization tools.

·         Support change management and training initiatives to enable smooth rollout and adoption of new digital processes.

·         Document and optimize end-to-end processes, ensuring efficiency, scalability, and standardization across teams.

·         Monitor solution implementation to ensure deliverables meet defined business and operational objectives.

·         Partner with cross-functional teams to gather, validate, and prioritize requirements, ensuring alignment with strategic goals.

·         Act as a liaison between operations and technology teams, facilitating effective communication and collaboration.

·         Present insights, recommendations, and progress updates to senior leadership and key stakeholders.

Skills & Competencies:

·         10+ years of experience as a Business Analyst, preferably in Shared Services/GSC.

·         Good understanding of Finance, HR, Freight Forwarding, and other back-office processes.

·         Experience in process automation, digitization, and data analytics.

·         Strong skills in process mapping, requirement gathering, and BRD preparation.

·         Hands-on experience with tools such as Power BI, Oracle fusion modules, and automation tools.

·         Proficiency in process documentation tools like MS Visio.

·         Experience working with cross-functional teams in a global environment.

·         Strong communication and stakeholder management skills.

·         Ability to think strategically and deliver measurable outcomes.

Education & Qualifications: 

·         Bachelor’s or master’s degree in engineering / finance, Information Systems, or Business Administration.

Preferred: 

·         Experience working in a Shipping, Supply chain Management, Freight forwarding, Logistics, finance environment.

·         Familiarity with emerging trends in automation technologies (AI/ML Power Platform)

·         Certifications in Business Analysis (e.g., CBAP, PMI-PBA)

experience