back office administrator.

As a Back Office Administrator, you will:

• Oversee the end-to-end processing of new merchant applications, ensuring all documentation is accurate and complete.
• Act as the 2nd level point of contact for complex account issues, collaborating with Compliance and Risk teams to clear hurdles.
• Perform regular audits of POS and e-commerce account configurations to ensure they align with client contracts and internal standards.
• Execute the back-end setup for POS equipment and e-commerce gateways, ensuring all digital parameters are correctly mapped before a client goes live.
• Coordinate between Sales, Technical Support, and Finance to resolve discrepancies in merchant data or system settings.
• Identify recurring administrative issues and suggest improvements to streamline the onboarding workflow.

• Previous experience in help desk, customer service, or technical support is required

• Strong attention to detail with the ability to spot errors in complex data sets or documentation
• The ability to manage a high volume of tasks independently while meeting strict operational deadlines

• Excellent computer literacy, specifically with CRM systems (like Salesforce or Zendesk), Excel, and database management.
• Fluency in English (written and verbal) to document processes and communicate clearly with internal stakeholders.